To manage your voicemails, navigate to the Voicemails section by clicking Assets on the main navigation screen. To download your voicemail messages, use the search field on the top of the page to find the voicemail inbox and then click on the Download button.To delete voicemail recordings, click on the Delete button. You will be asked to confirm before deleting the files and you can do so by click OK.
To change the destination Email and the PIN number linked to a voicemail inbox, click the blue edit button by the User you wish to modify. You can change destination email addresses for all the audio files received on this mailbox from here.Click on Cancel to go back or Save to commit the changes.
To edit the PIN options, select the appropriate User using the Search option. Then choose the specific Inbox you want to edit and click on the Blue Edit button. Tick or un-ticking the Ask for PIN box will modify the security on your voicemail PIN.From here, you can to disable the default voicemail instructions that play when you call.Click on Cancel to go back or Save to commit the changes.
Click on Add mailbox in the Unallocated Mailboxes section and fill in the required information.Here you may also choose whether to Ask for Pin and play Default instructions or not. A blue frame highlights the mandatory fields.Click on Add to confirm the configuration and add a new voice mailbox.To delete a voice mailbox, click on the pink X button on the bottom right corner.
The Blueface Unified Communications Portal allows users to record and review every call made and received.To access call recordings, navigate to the recordings section via the assets option in the main menu.To download call recordings, select the ‘User’ or a Group and the timeframe and click Download.
To set up call recording you must enable it on a Users profile. Navigate to the user section and click to edit their profile.Go to the Settings tab and click on the drop down menu for call recording and select between Never record, Always record or Optionally record.Complete the setup by clicking on the Save button.If you choose Optionally Record a DTMF tone is needed to activate or deactivate the Call Recording.