[Read Time: 4mins] Availability is a key factor that determines a good and bad service experience for your customers, particularly when it comes to long-term customers. Adding more touchpoints – instant message, emails etc – is an excellent way to create an always-on effect but you may not have the staffing resources to fulfil 100% […]

ON OCTOBER 11, 2018, Blueface and Star2Star joined communication technology giants in Gartner’s 2018 UCaaS Magic Quadrant. The distinction positions Blueface as a best-in-class provider of cutting-edge cloud communications solutions. Gartner UC Magic Quadrant Defined Gartner appraises Unified Communications providers by six key metrics: – Voice / Telephony – Meeting Solutions – Messaging – Presence/IM […]

Blueface offers customers unlimited customer support for their IP business phone system. Identifying the issue source is a vital first step towards resolution. This post will help Blueface customers diagnose, and in some cases, resolve issues. Phone System Overview This post features ten frequently reported issues and quick resolutions. Click any of the links below […]

According to the Blueface BCT Report, 35% of organisations will switch their business phone system to VoIP in the next 12 months. For many, this decision will come down to VoIP vs Analog telephony. There are a number of reasons why the next year is pivotal for business telephony. Rapidly evolving broadband infrastructure (for better […]

Starting in Europe and extending to the rest of the world, GDPR has ushered in a new era for data security that enforces responsible and transparent data handling, storage and processing. Blueface have operated an IP network since 2004 and as a result, data security has always been paramount in importance. Every industry will have […]

HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider commanding extensive local and international network coverage and infrastructure, today announced a strategic collaboration with Blue Face Limited (Blueface), a leading Unified Communications-as-a-Service Provider to launch HGC UC Anywhere Service. The result will be the delivery of an integrated, feature-rich and dynamic […]

Blueface business VoIP phones arrive pre-configured, so to start making phone calls, all you need is to plug in one cable — Power over Ethernet (PoE). PoE allows an ethernet cable to transport an electrical and network connection from your switch to your powered devices (PD). Originally developed as a proprietary solution, standardisation – IEEE […]

When I was beginning my internship at Blueface, I wasn’t sure about what to expect. The first week was a lot of introductions and getting to know the company. I was learning about VoIP which I had never heard of before… I was also reading through the blogs and searching the website to get a […]

Blueface is delighted to add Video Conferencing to the already feature-packed Unified Communications Portal. This post will help you understand the video conferencing platform, how to setup a video conference and how much Blueface VC can benefit your business. What is Blueface Unified Video Conferencing? Blueface Video Conferencing (VC) – built into the Unified Communications […]

The productivity and collaboration tools market has grown to be worth around €9bn globally and the active user share is phenomenal. Slack is the platform most have probably heard of but there are many and often have simple names like Fleep, Hangouts, Simpplr, Jostle to name a few. The projected worth of the industry is […]