Welcome to the next instalment of our meet the Blueface, A Comcast Business Company team segment. This week we met Mark Lawless, our Product Manager in Blueface. Innovative software has always been Mark’s passion, and with that passion comes an array of experiences. Mark brings 20+ years of expert knowledge to Blueface and continues to reach new highs with his team at every opportunity.
Tell Us How It All Began For Mark?
After college, I worked in many different roles, call centres, marketing, billing and training roles. Then all roads brought me to Software and QA Engineering. Through the years, I developed my knowledge in this area and worked as a Business Analyst. I would work with many departments on new feature requests, tailoring user stories for the development teams. It was an easy transition to Product Manager with Blueface, and my various business experience helps with perspective across teams, customers and users.
Why Work at Blueface?
I started in Blueface over 3-years ago, and since then, we have built out our close-knit Product Team. We speak every morning, sharing our knowledge and always aiming to do our best for the Blueface product and customer experience. For me, coming to work every day and working with this team is my main motivation.
I enjoy working in Blueface because of the solution we bring to the market. From the get-go, I felt very connected and interested in the Blueface product. Over the years, this has accelerated even more as we continue to create market-leading products for our global customers.
Something We Didn’t Know About Mark Lawless?
I’m not sure if many people in Blueface even know this, but I’ve worked with the famous Mary Murray (Head of Ops) in four different companies. We began our careers together as fresh-faced kids in America Online. This was back in the early days of internet access and when dial-up modems were as exotic as it got!
If You Could Switch Jobs with Someone in Blueface, Who Would it be?
This is an easy one for me, but it would be the QA team, as this is a job I did in the past and loved. I enjoyed focusing on particular test scenarios for the day; I could immerse myself in very distinct features and systems. I’d also like a day in the life of our Sales and Support teams to learn even more about the customers’ needs.
What’s your Favourite Blueface Memory?
The Comcast acquisition was great to be a part of. The team and I put in a lot of work to help with this, so it was gratifying to see the deal happen.
Advice for anyone considering working at Blueface?
You are joining a business that you can make a difference in, and your contribution can directly impact the company’s success. This is down to the Blueface culture and the fact we are developing so many new features with exciting projects to get involved in. Blueface welcomes new and innovative knowledge, so use yours and see if it could help improve what we do now!
Interested in joining the team? We’re hiring across all departments! Visit the Blueface Careers page to learn more.
