What Is IVR Call Routing and How Does It Work? Firstly, let’s start with IVR. IVR stands for Interactive Voice Response. Put simply; it’s a set of pre-recorded menu options or greetings. This menu begins when a caller rings. Once the caller hears the menu options, they can make a selection. This selection can be […]
Read MoreHow Does VoIP Connect to Landline? A Quick Guide
VoIP phones and landlines are backed by very different technologies. That being said, both offer the same service – calling! How these calls are made, the quality, mobility and reliability are different. This blog will look at the critical differences between the two and how they work. We will also look at the combined benefits […]
Read MoreKerrigans Craft Butchers and Blueface | Passionate About Customer Service
Blueface has made our business communications more efficient, saving money and the customer service is second to none. – Barry Kerrigan, Owner of Kerrigans Craft Butchers. Kerrigans Craft Butchers have been in the Irish meat retail business for nearly 50 years. Kerrigan’s provide the best Irish produce and services to their nationwide customer base. Traditional […]
Read MoreWhat Is UcaaS and the Impact It Can Have On Your Business
Unified Communications as a Service (UCaaS) is now a business communications staple. Demand for cloud services is growing ever faster as businesses roll out hybrid working. Read on to discover all the benefits of Unified Communications. We cover: What is UCaaS? How it works for businesses of every size The future and trends What Is […]
Read MoreA Complete Guide to Choosing the Right Telephone System for Your Business
Business phone systems make an impact on your business. Good calls make a big difference, whether you run a flower shop or a large call centre. The correct business telephony setup is vital for success. A business phone solution links you and your customers and co-workers. Therefore, it’s worth investigating before deciding on the right […]
Read MoreGDPR and Call Recording: 6 Best Practices for Your Business
Business call recording is a must-have for every company. Not only does recording help you to train teams, it can improve customer satisfaction. In short, you’re at a big disadvantage if your phone system does not feature call recording for business. However, business call recording laws are ever-changing. Businesses can no longer record a telephone […]
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