[Read Time: 4mins] Availability is a key factor that determines a good and bad service experience for your customers, particularly when it comes to long-term customers. Adding more touchpoints – instant message, emails etc – is an excellent way to create an always-on effect but you may not have the staffing resources to fulfil 100% […]
ON OCTOBER 11, 2018, Blueface and Star2Star joined communication technology giants in Gartner’s 2018 UCaaS Magic Quadrant. The distinction positions Blueface as a best-in-class provider of cutting-edge cloud communications solutions. Gartner UC Magic Quadrant Defined Gartner appraises Unified Communications providers by six key metrics: – Voice / Telephony – Meeting Solutions – Messaging – Presence/IM […]
Blueface offers customers unlimited customer support for their IP business phone system. Identifying the issue source is a vital first step towards resolution. This post will help Blueface customers diagnose, and in some cases, resolve issues. Phone System Overview This post features ten frequently reported issues and quick resolutions. Click any of the links below […]
According to the Blueface BCT Report, 35% of organisations will switch their business phone system to VoIP in the next 12 months. For many, this decision will come down to VoIP vs Analog telephony. There are a number of reasons why the next year is pivotal for business telephony. Rapidly evolving broadband infrastructure (for better […]
Starting in Europe and extending to the rest of the world, GDPR has ushered in a new era for data security that enforces responsible and transparent data handling, storage and processing. Blueface have operated an IP network since 2004 and as a result, data security has always been paramount in importance. Every industry will have […]
HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider commanding extensive local and international network coverage and infrastructure, today announced a strategic collaboration with Blue Face Limited (Blueface), a leading Unified Communications-as-a-Service Provider to launch HGC UC Anywhere Service. The result will be the delivery of an integrated, feature-rich and dynamic […]
Blueface business VoIP phones arrive pre-configured, so to start making phone calls, all you need is to plug in one cable — Power over Ethernet (PoE). PoE allows an ethernet cable to transport an electrical and network connection from your switch to your powered devices (PD). Originally developed as a proprietary solution, standardisation – IEEE […]
CEO of Blueface and Star2Star, Alan Foy sat down with the Cloud Communications Summit Podcast to discuss Unified Communications, collaboration and the future of voice. Listen to the engaging interview or read the transcript below. CCA Podcast Introduction Blueface and Star2Star merged on January 1 this year to form a global Unified Communications as a […]
Blueface allows our customers to customise their entire phone system from the Unified Communications Portal but there are small changes you can make with a touch of the dial. All Blueface VoIP-enabled hardware allows users to make quick changes, record calls, enter a conference and more. This post covers five quick tricks you can perform […]
Earlier this year, Blueface conducted research to understand the communication needs (past, present and future) of businesses around the world for the 2018 BCT Report. This infographic quickly highlights some of our high-level findings ranging from legacy to technology to modern security threats. 2018 BCT Report Infographic Current Trends Quick Looks — Voice calling is […]