In case you hadn’t noticed, Christmas is just around the corner. The run-up to one of the biggest holidays of the calendar year can be one the busiest periods for businesses too. Christmas party planning, employee time off and ensuring your customers can still reach your business throughout the festive period is top of the priority list.
So, Blueface has put together a communications survival guide for your business in the run-up to Christmas. Our hosted solution has a range of festive features. This will ensure seamless communication throughout the holiday season and a simple approach to getting back to business in January.
Christmas Music On Hold
Adding some festive cheer to your music on hold is highly recommended throughout December. Use Blueface’s customisable music on hold options to add the desired message depending on your business industry.
Use this space to play top Christmas hits (well… hits in the public domain), highlight any promos, outline the holiday season office hours or even thank your customers for their support in the past year.
The options are endless and can be easily streamlined, all from the Blueface UC Portal.
Call Flow Designer
Christmas is primetime for annual leave and skeleton staff for some businesses. That being said, by organising a strategic call flow design across the team, you could relieve some of the added pressure.
Call Flow Designer allows businesses to save time and resources over December and improve customer experience.
Apply Group Hunting or Dynamic Call Routing Rules, so your calls are answered by your working staff. Additionally, use the Follow Me feature to divert calls to your Softphone app (or mobile number). This way, you can take business calls and finish buying your other half’s presents all at the one time.
We all need some downtime when it comes to this side of the year, and this year more than ever. So instead of answering every call that comes through, why not set up a Unified Voicemail that goes straight to your email. You can also have a shared inbox to spread to workload.
Voicemail to email allows you to see your voicemails from anywhere. As long as you have access to your emails or the UC Portal, you can view, listen and easily access any voicemails you receive. So, when you need to take a break from that Home Alone movie marathon, you (or a team mate!) can simply log on to your emails to review your missed call messages.
Virtual Christmas Fun
The annual Christmas party is looking a little bit different this year. But that doesn’t mean your end of year Christmas bash has to be any less fun! With a lot of businesses still working remotely, your teams need a Christmas party this year more than ever before.
Video Conferencing provides a cost-effective, safe and interactive platform to host a Christmas party for your staff. After a year of no live acts, treat your team to a live-streamed event through VC with excellent HD quality. Or host some Christmas themed Bingo, Pictionary, Charades or other games with screen share and instant messaging.
Connected Christmas Communications
No matter what you need, Blueface has you covered this holiday season, from team events, to call continuity and everything in between. Once you are back to work, all calls and routing can be switched back to normal in a matter of minutes.
Contact our experts in Christmas communications today, and get your busy ready for the month ahead.