HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider commanding extensive local and international network coverage and infrastructure, today announced a strategic collaboration with Blue Face Limited (Blueface), a leading Unified Communications-as-a-Service Provider to launch HGC UC Anywhere Service.
The result will be the delivery of an integrated, feature-rich and dynamic cloud-based unified communications (UC) solution to suit corporations of all sizes.
Corporations are opting for digital transformation to make their business processes more efficient to support their growth. A cost-effective, efficient communication and collaboration tool connecting internal and external parties has, therefore, become essential to day-to-day operations to meet the future trends of digitisation and interconnection.
HGC’s advanced local network and extensive international infrastructure will be integrated with state-of-the-art Blueface technology to deliver a superior global UC solution. This is a cloud-based application that integrates various means of communication such as web portals, desk phones and mobile apps.
As a result, businesses can be reached regardless of their location via a designated office number through any means of communication.
UC Anywhere comprises a full suite of easy-to-use, portable and comprehensive service features including simultaneous ring (SIM-ring), which enables an office phone, mobile and desk phone to ring simultaneously. Other features are voicemail-to-email, document sharing, video conferencing and multi-party audio conferencing – all to help businesses stay connected on a single platform.
This hassle-free UC solution from HGC is also able to accommodate a corporation’s future expansion, thanks to abundant scalability and flexibility. Another major benefit is that this leading-edge UC capability is available without the need to make any hefty CAPEX investment.
All these plus-points compare most favourably with the limited functionality of a traditional voice arrangement and private branch exchange (PBX) system.
Diverse, Next Level Communication
Choose the way you want to communicate – HGC UC Anywhere delivers communications in multiple forms to suit a customer’s diverse and changing needs.
Local access, global reach – HGC UC Anywhere is carried by a global UC network ring running on highly-secure and reliable networks. Businesses can enjoy a smooth delivery of uninterrupted voice and video transmission on an international scale, with exceptional service quality anytime, anywhere.
Multi-country Phone Numbers in ONE Device – HGC UC Anywhere consolidates a variety of overseas numbers – subscribed to by customers – in one mobile app. As a result, businesses can be reached via numbers in different countries wherever they are. In addition, business counterparts calling from overseas no longer need to pay IDD charges.
Call management at your fingertips – HGC has taken a traditionally-complicated IVRS call-flow design to a refreshing new level of simplicity. Our Advanced Call Flow (ACF) Management Module is a sophisticated yet easy-to-use built-in call-flow management facility that enables customers to build and customise their own IVR system call-flow capability in simple drag-and-drop steps.
Andrew Kwok, HGC CEO
The collaboration with Blueface enriches our business portfolio and proposition locally and internationally and enables us to deliver advanced market-driven solutions to meet the needs of all organisations, whether small, medium or large. said Andrew Kwok.
Riding on our international backbone infrastructure, strong presence throughout markets in Asia and extensive global footprint, as well as our reliable hosting and comprehensive voice services, Blueface can now extend coverage from Europe and the US to Asia without having to go through a complicated service-provisioning process.
We can also customise solutions to make them compatible with a variety of applications. Our customer-centric approach will enable customer organisations to improve their business operations by harnessing the power of digitisation.
Alan Foy, Blueface and Star2Star CEO
The collaboration means HGC’s corporate customers can now enjoy a best-in-class unified communications experience in Hong Kong and globally, as well as genuine localisation throughout international markets, said Alan Foy.
This will be achieved via our global UC cloud sites, multilingual self-service web portal and localisation of all communication elements. With HGC’s extensive connectivity, it also facilitates Blueface’s business deployment and expansion in Asia. he continued.
About HGC Global Communications
HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. The company owns an extensive network and infrastructure in Hong Kong and overseas and provides various kinds of services.
It provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. The company provides full-fledged telecom, data centre services, ICT solutions and broadband services for local, overseas, corporate and mass markets.
HGC owns and operates an extensive fibre-optic network, four cross-border telecom routes integrated into tier-one telecom operators in mainland China and connects with hundreds of world-class international telecom operators. HGC is one of Hong Kong’s largest Wi-Fi service providers, running over 29,000 Wi-Fi hotspots in Hong Kong.
The company is committed to further investing and enriching its current infrastructure and, in parallel, adding on top the latest technologies and developing its infrastructure services and solutions.
HGC is a portfolio company of I Squared Capital, an independent global infrastructure investment manager focusing on energy, utilities and transport in North America, Europe and selected fast-growing economies.
To learn more, please visit HGC’s website at HGC.com