How we choose to communicate is always changing. The advantages of video, voice, audio quality, unified communications and everything in between have shaped how we make and receive calls and communication.
So why, after so many innovations, are businesses equipping their teams with desk phone-only solutions? Business headsets are a surefire way to boost your team’s communication – empowering productivity, mobility, quality and overall call experience.
The global Unified Communication (UC) and business headsets market was valued at USD 1,960.0 million in 2018 and is expected to grow at a CAGR of 12.0% from 2019 to 2025. Grand View Research
On top of being the perfect pair for software driven solutions, here are three top ways the simple headset can elevate your business communications and the headsets that best suit your business needs.
Productivity Booster
Multitasking is sometimes necessary throughout your working day. You may need to take notes throughout an important team call, and with one hand holding up the phone this can be a tough task. Or maybe you are a recruiter, adding or looking up another A1 candidate in your database.
A 1% improvement in First Call Response = €243,000 in annual operational savings for the average call center. SQM Group
Giving the enormous operational and sales benefits of good call handling, headsets allow teams to answer calls better, faster and research and update their CRM freely while on the call. This not only improves productivity, but helps retain important phone call information helping with your customer service and internal records.
Movability Enabler Headsets
Whether you work in an office, a warehouse or from home – having the ability to move freely without being chained to your desk(phone) can be a real advantage. Maybe you work as a stock manager in a large warehouse. With a business headset you can walk through the stock floors while on calls with your suppliers, saving you time and post call emails.
According to Neuroscientist Andrew Tate, the increased blood flow to your brain “…helps you express those ideas more fluently and helps you communicate with coworkers. Inc
In the office, sometimes it can be nice to get away from your desk for an important call or even walk and talk for your next deal closing conversation. Remote working is as mobile as it gets. Therefore, the ability to move around your house (putting on a wash) can be very handy indeed!
Audio Quality Headset Benefits
How you sound on a call can be just as important as what your caller hears. With our range of headsets microphone quality has never sounded better. A headset microphone remains in the same position, ensuring the best audio quality for your customers and team.
Audio Issues?
All of our headsets come with great sounding HD audio, noise cancelling microphone and headphones, easy set up and bluetooth connectivity for any device.
Now you know the top perks of using headsets, what one is right for your business?
Are You a Start-Up or SME Looking For an Entry Level Headset?
When businesses are starting out with smaller scale teams, reliable and affordable communication tools are key. That’s where the Jabra Biz 1500 Duo comes in.
The Biz 1500 is a professional Wired Headset that offers great sound, with a noise cancelling microphone and HD voice. As a result, delivering professional sounding calls. Easy to use so no need to add more training to your day and at an entry level cost it is perfect to get your team started.
Dealing With High Call Volumes, Need To Take Notes and be Hands Free?
One of the most productivity boosting headsets on the market. The Headset Poly CS540 is made for busy call centres, recruiters and high call volume sales teams.
Spending most of the day on the phone means convenience is key. This headset provides 400ft of roaming freedom and up to 12 hours battery time to last you all day. Complete handsfree allows your team to input notes on their desktop, walk, talk and sell all with advanced wideband audio.
Are you Working Remote or Hybrid? Who Needs to Communicate Your Way?
The Wireless Poly VOYAGER 4220 Headset has it all. This state-of-the-art headset offers superb audio with dual speakers, delivering crystal clear communication.
The real advantage of this powerful headset is the flexibility on offer.
Bluetooth headsets – like the Voyager – connect you to any device, whether you rather speak through your Softphone or using your Desktop App. Talk time lasts up to 12-hours with noise cancelling and a bendable microphone and adjustable headband for all day comfort.
In Summary
Headsets are a simple and cost effective way to enhance overall call efficiency, mobility and help with those high call volume days. They also guarantee standardised call quality when you’re running a BYOD business (Softphone / Desktop Phone).
If your business is just starting out or you are looking at upgrading your dust cover deskphone then we have a range of headsets for all your tailored needs. Speak to one of our business communication experts today and get the right headset for your team.
