For businesses of any size, saving time and improving the customer call experience is top of the communications checklist. Ring Strategies allow team managers and administrators to control how inbound calls are distributed across a team line within the organisation.
According to Forrester Research, 71% of customers say properly valuing their time is one of the best things a business can do! As such, whether you are working in a startup or a high call volume organisation, ring strategies can improve your team’s speed to answer, efficiency and customer satisfaction.
What is the best ring strategy for your team?
By connecting your business and teams to a Callflow using the Blueface UC Portal, you can easily customise how your teams are contacted and what strategy will positively impact your business communications.
Simultaneous
Simultaneous is the most common type of call strategy. When an inbound call arrives, all employee phones will ring in sync. So, the first employee to pick up their phone is the person who takes the call. With this in mind, Simultaneous is perfect for fastest-finger first sales teams.
A relatively simple call strategy, however, it’s not short of advantages. With everyone’s phone line ringing, this can lead to better inbound call visibility across the team. With all lines ringing at once, this would indicate a lower wait time for the caller.
Sequential
A Sequential strategy is a very different approach. This is a decisive method that allows teams to predetermine the answering list. When the first person on the answering list is busy or out on yet another extended lunch break, this means the second in command will be there to take the call.
This strategy ensures level customisation and a more appropriate and accurate response rate for the caller. Once this method reaches the end of the list, it will stop ringing and direct the call to your voicemail. Depending on the size of your team, this may be something to watch.
Loop
Loop sings the same tune as a Sequential Strategy. The difference is once the call has gone through each destination in a set order for a set amount of time, it will start from the top of the list once more.
This method may be useful for high-level support teams. By ensuring calls are answered rather than leading to a further frustrated customer trying to explain a technical issue to an answering machine.
Random
A Random call strategy is the simplest one of all. Calls ring through to each destination in random order. For this reason, this method leads to a different calling list each time, distributing calls randomly. So, instead of depending on the usual few to answer calls, a random strategy will boost your team’s overall call handling.
Conclusion
As inbound call strategies are never a one size fits all matter, Blueface offers you the flexibility to choose between multiple ring strategies on the fly. The size of your team, sector and the type of customers you deal with can be a deciding factor of what ring strategy you should have.
Overall, ring strategies can speed up call to answer times, boost your business efficiency and help with call productivity through administration and call distribution methods. All that’s left is to decide what strategy is right for your business.
Reach out to our team of VoIP Experts and gain a better understanding of the right ring strategy for your team and get your free quote today!
