Blueface, A Comcast Business Company, Call Barring and number blocking allows businesses to gain more control over outgoing and incoming calls and inturn, freeing employees time and phone lines.
Telecommuting is on the rise, and virtual communication (phone calls) has made a triumphant comeback as a result! On average, businesses receive 34% more calls than they did 5-years ago (Inside Small Business).
However, this trusty means of communication can sometimes be interrupted by spam, robocalls and costly unwanted numbers. Not only are these calls pointless, but they can tie up your lines, meaning customers can’t get your business when they need to and employee time is wasted.
Discover the benefits of this productivity boosting and time saving feature below.
Informed Call Barring Information
Call monitoring and Call Reporting can assist your business in making the correct decisions on what calls to bar, numbers to block and changes to implement.
Perhaps you have noticed a repetition of costly calls, simply take note and no longer allow these numbers to be dialled or reach your team through call blocking.
Additionally, through advanced call data, you can remotely monitor your calls in real-time, identifying robocalls and spam calls throughout your team’s phone system data. If you notice an influx of incoming calls from unknown numbers; use this informative reporting to block no caller IDs for different groups and locations across your business and teams.
Handling Spam Calls with Call Barring
Robocalls can be pre-recorded messages, promoting the person to press through for more options. In comparison, spam calls can come in all different forms, whether that be someone impersonating a financial or even public sector body to gain sensitive information.
Total number of robocalls placed in 2019: 54.6 Billion – Growth in Robocalls year over year: 108%. – Business Wire
These calls can add unwarranted stress to your internal communications and more severely, add to data breaches and sensitive information being shared with illegal parties.
As well as spotting these numbers through intelligent call analytics and quickly blocking them, Blueface offers intelligent AI Anti-Fraud. This continually checks and reports on malicious network behaviour through a codex of learned knowledge, ensuring spam and robocalls are solved and intercepted.
Save Time and Money with Call Barring
Control your internal communications and save on your telecom costs by blocking specific call destinations from any of your business lines. Block local, national, international, premium and certain mobile numbers in one click with the Blueface UC Portal.
Did you know that 92% of all customer interactions happen over the phone (Brevet). Therefore, it’s essential to keep your lines and employees free for these all-important customer calls, sales and support. Limiting outbound destinations will make an instant impact on your expenses too.
With Blueface, you can customise your call barring options depending on different groups and teams based across multiple-locations.
If you don’t think your business is being impacted by spam or robocalls, think again. Any business with a public number is at risk of receiving these nuisance calls. So free up your teams, lines and save on your telecom expenditure through Blueface’s Call Blocking options.
Contact one of our communication experts today to find out your phone system options.
