For businesses of any size, saving time and improving the customer call experience is top of the communications checklist. Ring Strategies allow team managers and administrators to control how inbound calls are distributed across a team line within the organisation. According to Forrester Research, 71% of customers say properly valuing their time is one of […]
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Blanchardstown Taxis
Blanchardstown Taxis is a trusted dispatch business for 25 local taxi drivers based in Dublin and Wicklow. Catering to all taxi needs, Blanchardstown Taxis provides a safe and punctual service for their loyal customer base. Making The Switch to Blueface “We wanted a dependable phone system, and I had seen the Blueface solution in action […]
Read MoreBlueface Remote Working Toolbox
Blueface offers powerful remote working tools for businesses of all sizes.Boosting team collaboration, connectivity – so your business can work smarter, from anywhere.
Read More5 Minutes With Adriana Xavier – Assistant Product Manager
Welcome to the next instalment of our 5 Minutes with Blueface series, where we introduce you to some of our Blueface Superstars and offer an insight into their career and team culture. This week we met Adriana Xavier, one of the newest members of the Blueface team. Adriana is an integral part of the Product […]
Read MoreKeep Teams Connected to Customers with Group Hunting
What is a Hunt Group? Group Hunting is a phone system feature that enables calls to be distributed from a single phone number to a group of numbers or a team in a company. Simply put, if you are part of the Customer Support Team, your business phone system administrator will add you to the […]
Read MoreHold on to your Customers – with Music on Hold
In an ideal world, every customer call would be answered, and you would reach the right person every time. There would be no wait times featuring unsettling silences, repeating beeping or on-hold distorted music clips (avoid high pitched music, tends to screech like dial-up internet). Thankfully, we have some things that can help, like high-quality, […]
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