Your sales team is one of the driving factors in increasing your business. It’s only natural to want to make sure that their process is at the top of their game. Yet, how your employees communicate with your customers isn’t the only determining factor in whether or not your business boosts its sales numbers. An […]
Read MoreUC & VoIP
What is VoIP Call Routing: How Does It Work and What Are Its Business Benefits
Getting your customers in contact with employees promptly for whatever needs they may have is one of the foundations of having a successful business that people rave about. That’s where advances in technology can help. While we’ve discussed what to consider when choosing a VoIP provider, there are features of having this type of phone […]
Read More4 Ways to Improve Business Call Management with VoIP
How a business manages its calls can say a lot to customers and clients. Waiting on hold, speaking to the wrong department and missed calls come at a cost. 60% of consumers choose to call local businesses after finding them on Google. – Numa.com Phone calls remain a preferred method of communication. However, nine out of ten that do […]
Read MoreHow Does a Softphone Work on a Desktop?
Since 2017, work-from-home business models have been on the rise, according to a Gallup survey. Due to more employees working remotely, the use of softphones have been on the rise, too. In this article, we breakdown what a desktop softphone is, how it works and its business benefits. What is a Softphone? Softphones are one […]
Read MoreVoIP vs. Landline Security: Which One is Better for Your Business?
Having a successful business requires plenty of open communication. Whether it’s between your employees, across teams, or between your employees and customers; communication is a necessity. While we’ve discussed things to consider when choosing a VoIP provider in a separate article, there is another key component to making the final decision. Security. Keeping communication secure […]
Read MoreThe Advantages of Unified Communications for Small Businesses
Small businesses must be responsive and adaptable in this age of technology. Only companies that can keep up with the times will thrive. Those that do not will have a hard time competing in a world that is becoming more connected every day. Everyone is looking for the next big thing to make collaboration more […]
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