What Is IVR Call Routing and How Does It Work? Firstly, let’s start with IVR. IVR stands for Interactive Voice Response. Put simply; it’s a set of pre-recorded menu options or greetings. This menu begins when a caller rings. Once the caller hears the menu options, they can make a selection. This selection can be […]
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How Does VoIP Connect to Landline? A Quick Guide
VoIP phones and landlines are backed by very different technologies. That being said, both offer the same service – calling! How these calls are made, the quality, mobility and reliability are different. This blog will look at the critical differences between the two and how they work. We will also look at the combined benefits […]
Read MoreA Complete Guide to Choosing the Right Telephone System for Your Business
Business phone systems make an impact on your business. Good calls make a big difference, whether you run a flower shop or a large call centre. The correct business telephony setup is vital for success. A business phone solution links you and your customers and co-workers. Therefore, it’s worth investigating before deciding on the right […]
Read MoreGDPR and Call Recording: 6 Best Practices for Your Business
Business call recording is a must-have for every company. Not only does recording help you to train teams, it can improve customer satisfaction. In short, you’re at a big disadvantage if your phone system does not feature call recording for business. However, business call recording laws are ever-changing. Businesses can no longer record a telephone […]
Read More9 Ways VoIP Helps Improve Customer Service Quality
It may sound cliché, but customers are your business’s #1 priority. So, how can you make sure they receive the very best service? This post will look at how VoIP services boost customer satisfaction as well as the benefits of sound quality, reduced waiting times, clever call routing and more. Are you still using a […]
Read MoreTop 10 Reasons to Automate Incoming Calls Using an IVR Technology
IVR stands for Interactive Voice Response. It is a technology used to greet callers and automatically route calls. 60% of consumers prefer to pick up the phone – Search Engine Land The fact of the matter is customers rely on calling. IVR technology serves as a critical tool to answer every call. It offers clever […]
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