The Desktop Phone is a virtual landline for Windows PC and Mac that offers your teams more device and call handling flexibility and, in turn, helps you deliver excellent customer service.
Happy customers are loyal to your brand, generate more revenue and can be walking and talking advertisements for your business. Likewise, great calls in crunch time cultivate positive sentiment.
Read on to discover all the benefits of the Blueface Desktop Phone App and how it will work hand in hand with your customer success.
What is the Blueface Deskphone?
Blueface, A Comcast Business Company, Desktop Phone is a virtual cloud phone system for modern business needs and is perfect for the future of flexible working and BYOD implementation. Simple to set up, instantly deployed and available on Mac and Windows – so no line rental or new hardware needed.
Zero Downtime
Stop missing all-important money calls. Businesses are often afraid to switch from old legacy systems to modern cloud based phone solutions for fear of dreaded downtime.
Unlike traditional telephony systems, Desktop Phones can be deployed and provisioned instantly. Depending on numbering, your business can get up and running in a day. Resulting in zero downtime for zero unhappy customers.
Click to Call and Answer
Click to call and click to answer is a sure-fire way to boost responsiveness and your team’s speed to answer. Sales and Support teams can call and answer with ease through using their mouse and keyboard with saved contacts making things simpler and faster.
Additionally, you can call listed websites, businesses and numbers in an instant click.
Reduce Transfers and Route Right
Large or distributed teams can struggle to manage high call volume. In addition, older phone systems also have limited data and real-time oversight tools so identifying busier call periods is guesswork.
Smart call management features on the UC Portal combined with Desktop UC Phone allows you to monitor call volume and make and receive calls directly from your Windows PC or Mac.
Intuitive call flow design, call reporting, IVR routing and UC Console will make sure calls are answered by the right people from a multitude of possible devices.
Training and Quality Features
Empower your team to provide the best possible CX, and with anything, training can accelerate this. Call Recording – included in Business Unlimited or €5 per user per month – works seamlessly with Desktop UC Phone.
This handy feature works for any department. Whether it’s a new starter listening back to team calls or a customer service representative who wants to analyse their customer service and generate improvements.
Gain training and analyse your customer call quality for an improved service through your Desktop App.
Desktop Phone Summarised
So, if you think about it, implementing the dynamic Desktop App across your teams is a no brainer. With seamless click to call, improved responsiveness, less downtime and effortless training, your customer service will reach new highs! Contact our team today to get set up.
