Blueface Fax over IP service explained

By Guillaume on February 11, 2010 in Business, Communications & VoIP, Feature, Technology

Hello everyone,

It has been a while since we last posted. With our latest special offer, “Free Calls For Life”, we have been really busy.

Today, I would like to blog about our fax service which is a really popular service and we get a number of queries about how it works. Importantly, you don’t need a fax machine to use it – it’s a fax to email / email to fax service. It can also be called FoIP (Fax over IP).

The first point to mention about this is that every Blueface customer can send faxes! The only requirements are to have some call credit with us and a mail client such as Thunderbird or Outlook or a webmail account such as Gmail or hotmail.

If you don’t have call credit you can top up easily, by logging into our website and from the Call History page, access the quick top up section. If you need more information about this, check out help section : Quick Top Up.

Blueface must know your email address before allowing the fax to be sent. This point is often overlooked. You can manage the list of email addresses allowed to send faxes with your account by logging in our website,  then go to “My Account” and in the section regarding faxes you will be able to add new email addresses. It’s a feature we added recently.

If you attempt  to send a fax from an email address we don’t recognise, it will not go through and you won’t be notified. We do receive a notification though and where possible we follow-up with  customers so that they can add the extra email address.

Another problematic point that I noticed by watching the fax server logs is that some customers might try to send faxes to an invalid number (wrong prefix usually), for example instead of 003531xxxx or 01xxxxxx, they would try to send the fax to 3531xxxxx or 1xxxxx.  The idea is : enter the number as you would dial it, for example : Right now, a customer may not receive a notification when this occurs but we’ll have this in place shortly.

If a fax sending fails, for example, because the remote fax machine was busy or off line. The sender receives notification.

If you have questions or suggestions about this service, please let us know.


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