What is a Hunt Group?
Group Hunting is a phone system feature that enables calls to be distributed from a single phone number to a group of numbers or a team in a company.
Simply put, if you are part of the Customer Support Team, your business phone system administrator will add you to the Support Hunt Group. Intelligent hunting that automatically diverts business calls to the right team, so you don’t have to.
How Can Group Hunting Help my Business?
No need to hold customers, no need to ring individuals in a department, group hunting can make an instant impact on your business.
- Boost Team Productivity: A hunt group can enormously benefit your team and business communication. To begin, as an organisation, you can set up as many groups as you like. Additionally, call groups will reduce call handling time with faster routing.
- Professional Call Experience: Around 85% of calls that go unanswered won’t ring back. So, by ensuring you have a hunt group set up, you can keep all your callers, well keep calling! Distributing your calls to the correct teams and the right person can make your business seem larger than it actually is, promoting a professional image.
- Campaigns: Segmenting your teams for special promotions? Set up promotional numbers that link to project teams for accurate campaign call reporting.
- Shared Voicemail and Call Recording: Groups allow managers to segment recordings by department for faster review. If calls go to Voicemail, a shared voicemail mailbox is linked to the group for review.
How does Group Hunting Work?
There are many Group Hunting options and rules available with Blueface Unified Communications, depending on your business and team needs.
- Regular Group: This group allows teams to set a dedicated order. When a call comes in, regular group can divert the call to the employee in position one, and if that line is busy, the call goes to the employee in line two, until someone answers.
- Simultaneous Group: This group is set up so all non-busy lines are contacted at the same time, with the fastest and most readily available answering the call.
- Uniform or ‘Idle’ Group: Incoming calls are directed to the least active or most idle line that day. Again, if this call is unanswered, it is forwarded on to the next most idle phone. This can be a useful method in call centres to distribute work evenly.
- Circular Group: The first call rings one phone to begin, then the next incoming call rings the second phone in the group first and so on. This rule will continue until the call reaches the end of the hunt group list. Starting with the first line once again.
Suggested groups for small to medium businesses are Sales, Marketing, Finance, Admin, Reception and Customer Support. Blueface makes it easy to switch between these groups using the Unified Communications Portal. Find out what kind of groups are available below!
How do I set up Hunt Groups?
So after all that, I’m sure you are eager to start implementing Group Hunting for your organisation in just a few quick clicks. If you’re currently a Blueface customer simply login to the UC Portal and select Groups.
From here, you can manage your hunt groups, according to your business needs and amend as needed. Fear not, if you’re not a part of Blueface (yet), our Sales (Group) and Support (Group) are here to get you set up with our cutting edge Unified Communications system.
Add Group Hunting to Your Business Phone System
There is no denying the connective power of Group Hunting and the significant contribution it can have on your business phone system. Contact Blueface today! Already a Blueface customer? Get in touch with us at marketing@blueface.com for more information.
