Blueface, A Comcast Business Company, has been committed to delivering communications innovation since we began in 2004. As a result, we are constantly adding new phone features and enhancements to our platform.
Businesses are adapting to changing times and working landscape trends and our technology is transforming with the times too.
Here are just some of the improvements and features launched in the last two months.
Hot Desking for Hybrid Workplaces
As all roads now lead to a hybrid workplace for future-focused businesses, a fixed desktop and seating plan for workers may be a thing of the past. But what is the solution to this?
Blueface offers modern-day businesses the flexibility to implement hot desking with ease using our new Hot Desking feature. It’s simple, dial an extension and enter your unique ID and PIN to download your custom settings (number, call flows etc) to any desk phone in instant.
Scenario: How Hot Desking Works
Julie’s company has no fixed seating policy. On Monday, Juile sat at Desk 102, and today a co-worker is at Desk 102. To begin taking calls from a phone at her new desk, all Julie has to do is dial her extension and enter her unique ID and PIN using the phone’s dialpad. The phone will then automatically download her settings.
Desk flexibility and hybrid working can be a stress-free process with the Blueface Hot Desking tool. Allowing employees to move their phones with hassle free communication wherever they go.
On-Platform IVR Recording Feature
Blueface’s Unified Communications Platform provides the handy option to add any messaging for your clients to hear when they ring your mainline number. Previously, users had to record this messaging with a different device and upload it to the system.
Now, you will have the option to record your message into the Call Flow or media section, and this audio will be instantly saved. Greetings and on-hold messaging can be set in a matter of seconds for last minute sales and seasonal shifts.
Real-Life Recording
John manages a busy recruitment agency. As an organisation, the company takes Bank Holidays as a day off. On-Platform Recording allows John to keep customers informed by recording and previewing an out of office message directly on the UC Platform before adding it to a call flow in real-time.
On-Platform Recording offers your business a quick and easy way to customise your team’s audio and messaging. Offering on-hold messaging and holiday greetings straight to your system.
Video Conferencing Boosters
Video has become one of the most utilised tools by our customers and clients once the move to remote working was made in 2020. Virtual call flexibility helps with productivity so we have added two exciting new features – Recurring Video Meetings and Pop-out Video.
Recurring Meetings allows you to select which day of week you wish to have a meeting and set it to recur every week. Very handy for the Technology WIPs or Sales motivation meetings!
Video conferencing users can also enjoy our new Pop-Out Video. Each attendee’s window can pop out and be placed anywhere on your desktop screen.
Real-Life Pop-Out Window
Julie is working on a tight deadline. To help, she needs to attend a video call with some of her teams to assist with edits. Thankfully, with the Blueface Pop-Out Video Window, Juile can have her document open with the team call all displayed at once. Julie can now stay engaged in the team call while working on her documentation.
Video Conferencing offers a virtual and engaging means of communicating. As a result, you can effortlessly schedule with the Weekday Meeting option and with the Pop-Out VC Window options your desktop visibility has never been better!
Summary
As businesses begin to transition to hybrid working and communicate through virtual settings, Blueface delivers innovative hosted phone features to make things simple. The Hot Desking feature will provide a swift resolution for hybrid workers. Making the home to office transition as easy as possible.
Other updates like On-Platform Recording will save your team’s time! Audio can be recorded directly on the platform and saved in an instant for holidays and IVR messaging. Don’t forget to check out our latest video conferencing updates, too, for help scheduling meetings and our productivity and visual boosting Pop-out Video Window option.
