As ComReg’s proposed January 2022, Non-Geographic Numbers (NGN) Consolidation quickly approaches, a lot of customers have been asking, why? Check out some research in the infographic below. Blueface took ComReg’s attitudes research and created a motivation infographic to help you with the transition.
ComReg has decided that the current set of five Non-Geographic Numbers (NGNs) will be reduced to two – 1800 and 0818 from December 31, 2021. This means that numbers beginning 1890, 1850 and 076 are being withdrawn from service after this date and will no longer be dialable.
86% said
Where unable to estimate the cost when making calls to NGNs (even freephone numbers).
37% said
Believe that the caller pays for NGN calls despite 1800 numbers being free-to-call.
49% said
Thought NGN numbers were too expensive, compared to 15% who thought landline calls were too expensive.
25% said
Of bill shocked customers will no longer call NGN from mobile, with an additional 20% no longer calling from landlines.
68% said
Of those who avoided calling NGNs, avoid doing so from both mobile and landline.
More Information on NGN Changes
ComReg, the statutory body responsible for the regulation of the electronic communications sector in Ireland, is reminding consumers that organisations using 1850, 1890, or 076 non-geographic numbers (NGNs) have changed, or are in the process of changing, their numbers.
Organisations such as charities and banks use NGNs to provide services including helplines, customer care and technical support. ComReg is reminding consumers to check online for new numbers, to ensure that they are aware of the new contact details for important services. -ComReg.ie
ComReg’s changes aim to create NGN transparency and affordability. You can find out more about why NGNs are changing on ComReg’s Website.
Reach out to your Blueface Customer Support today for more help and information.
