Number Porting – What You Need to Know
With traditional telecom providers, when your business moves premises to another location you cannot take your telephone number with you. This is a major headache if your customers and suppliers have known your number for years.
Blueface can solve this problem for you through a process known as number porting. When a traditional telecom provider ports your number to Blueface, it’s not tied to any physical location. This means you’re then free to move premises without any disruption to your phones.
To port your number, simply sign up with Blueface and submit the porting form on the Blueface website. Once submitted this will trigger a request to our porting team to submit a request to your current provider to transfer your number(s) over.
If you’ve been using Eircom, Vodafone, or another traditional landline provider, your numbers are likely to be tied to analogue lines. These appear on your bill as PSTN or ISDN. You may also have blocks of numbers known as DDI blocks.
Before you Port:
- Do not cancel services with your existing provider until the number porting process has been complete. The port is triggered by Blueface with your existing provider.
- If the telephone number you want to keep also has your DSL broadband running on it, ensure you separate this before you submit your request to port. If you are unsure whether your DSL broadband is attached we would advise you contact your current provider who will advise you. If it is attached to the line of the number you are looking to port to Blueface then you will need to discuss how you can spilt these up to avoid any disruption.
- Have a soft copy of your bill ready to be uploaded as proof of ownership that clearly displays your UAN number. No older than 3 months
- Don’t forget that lifts, franking machines, analogue credit card terminals, monitored alarms and traditional faxes all run on analogue phone lines. You’ll need to retain some PSTN lines to preserve these.
- 1890, 1800 and 1850 numbers all require a separate billing account with Blueface.
- If you are looking to port any International numbers to Blueface, please be advised these require an additional LOA tobe filled in by yourself and the time frames all differ between countries.
- Porting forms for both telephone landline and mobile are available from within the customer portal.
- If you require an LOA for an international port please contact firstname.lastname@example.org who will provide this to you.
- For Non-Geographic numbers these require a signed authorisation.
Guideline Times for Porting:
- Porting less than 10 numbers – 1 working days (please be aware for new accounts we may require to push this out to ensure the account is fully ready for the port.
- Porting 10 or more numbers – 3 working days
After you Port
Upon set-up of the account you will inform the Onboarding Team Member of how you would like the calls to the number to route. This will be created before the port and once the port completes the change will be instantaneous.
Need more help?
Our onboarding team, on creating your account, can provide guidance if needed on the porting form. Once your form is submitted, the quickest way of progressing your request is through our porting team. Contact us on 01 524 2000 and we’ll be happy to help.
Porting is regulated by Comreg and was only introduced to Ireland in 2001. You can find some more helpful information here.
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