Call Recording enhances customer communication. This is particularly true as voice calls continue to rank as the #1 inbound and outbound communication method for both positive customer experience and business learning.
According to the 2018 BTC Report, 65% of people prefer voice calls above any other type of communication. Therefore, with this level of usage, it’s vital to get the most from your business calls.
Phone recording is a simple, cost-effective way to understand your customer needs, improving outbound and inbound communication. Additionally, it helps with compliance and contextual data for training. Why not improve communication with a feature that allows you to record your business calls and offers storage access from anywhere. Read on to learn why you should.
Training and Development
‘This call may be recorded for training purposes’, a familiar sound as more companies are reaping the training and development benefits of call recording. This effortlessly activated feature is a useful training tool for both new and existing employees. Recording is definitely worthwhile, as 68% of workers claim that training is critical to their professional development.
Quality and Communication Control
Firstly, you must inform customers they are being recorded, once this is disclosed you are good to go! Call recording enables businesses to maintain legal and industry compliance, as well as resolving any customer disputes. A lot of business disputes and legal battles can come from a minor miscommunication. Therefore, recording conversations can save money and worry for your organisation.
Enhanced Customer Experience
Research indicates, 60% of customers will stop doing business with an organisation after just one bad customer service experience. Subsequently, call recording can be an excellent tool for monitoring this type of communication. Track your customer service and transform unhappy customers into happy ones, with the help of Blueface.
The human brain is a marvellous thing and can take in 34mp of information on any given day! However, a tired or busy mind can’t possibly retain all the information it receives each day. This is where call recording comes in. Employees can return to the conversation and source any missing details while making fewer mistakes.
Recording calls is a powerful, inexpensive tool that can add an extra layer of professionalism to your business. A solution that will assist companies in delivering excellent customer service and a wealth of information for training and compliance purposes.
With Blueface call recording, businesses can easily access and manage user permission through the Blueface UC Platform. The Blueface App provides on-the-go users with the ability to make, receive and record calls from their iOS or Android mobile device. Reach out to one of our experts today, and we can show you just how it works. Please be aware that calls to Blueface may be recorded for training and quality purposes!