New Year’s Resolutions are often forgotten by the end of January but 2021 highlighted the importance of embracing change with how we communicate and work together worldwide. So in 2022, when gym memberships or juice cleanses are fading into the rearview – stay focused on building better business communications and upgrade to a new cloud phone system.
Cloud phone systems with a wide array of communication features can have a massive impact on your business success, whether you’re a start-up, large enterprise or multi-national. So here are our top reasons and signs it’s time to upgrade your business phone system in 2022.
Your Phone System Is Costing You (In more ways than one!)
Are you awaiting your first bill of the year and are wondering how much it will cost? Cloud phone systems offer predictable, up-to-the-second billing so no more bill shock. As well as this, businesses that switch from line-based telephony to fully hosted VoIP, can save 40%+ on their monthly phone system bill just by cutting line rental!
Similarly, if you are using an older phone system and your on-premises PBX is quickly approaching end of life – the cost will be much higher! Hardware and maintenance for older phone systems are becoming much harder to source – costing more to keep in operation.
With the old line-based system, we were paying north of €650 per month. Our new system offers more features and mobility for €350pm. A fully transparent system for half the price. – Dr Eamonn Shanahan, FMC
Making the move to hosted Unified Communications removes costly lines, expensive hardware and on-site call outs – with cloud VoIP you can get more features, transparent billing and plans that include customer support excellence.
If you already have a UC provider, it’s time to assess the features you have, the support you receive and what cost you are paying for your service.
You Miss Calls with Poor Business Phone Reliability
Reliability is the cornerstone of good communication for both customer satisfaction in an ever increasing virtual world and in your business and team environment.
81% of respondents indicated that 60 minutes of downtime costs their business over $300,000. – Gartner
Your phone and communication system offers a link between your team and customer base, so what happens if you can’t depend on your current provider’s reliability? Are your calls high quality? Are you backed by unlimited support if something does go wrong?
- Unlimited Support Included ensures your business is always backed. Our team of experts are always on hand to answer any question or concerns, offering first class training, and onboarding. Our Google Reviewers agree!
- End-to End Service from Blueface with no third parties – for everything from install to service to end hardware – means better predictability for your business.
- Global Data Centres enhances international call quality, compliance and multi-site management.
Aside from the key features you need, the best ability your phone system can give you is availability. Blueface’s uptime and disaster recovery solutions will ensure you never miss valuable calls.
You Need Secure Business Communications
Secure systems have never been more critical for businesses of all sizes and sectors as we continue to move into a hybrid working world.
94% of businesses saw an improvement in security after switching to the cloud. – Salesforce
In short, IP based communication sends data packets through the internet, whether that be voice, video or message. So, what happens when there’s an outage? What is Blueface’s service level? Do we offer call encryption, and are your calls secure?
- TLS / SRTP Encryption offers extra add-on layers (peer and media) of call security.
- Heartbeat Monitoring alerts Blueface and your business when devices are malfunctioning.
- AI Anti-Fraud detects and protects you from malicious network behaviour through a codex of learned knowledge.
- Tiered Permissions, Passwords and Number Blocking will ensure your system can be safely managed remotely and unwanted destinations are unreachable.
- GDPR-Certified staff will give you confidence that your data is being managed securely by Blueface and our Partners.
Your Phone System Isn’t Scaling With Your Business
No business stays the same; scaling, moving and growing your organisation is all part of the journey. So, why wouldn’t you want communications that grow with your locations and team?
Blueface, a Comcast Business Company is built to scale!
Organisations continue to compete in an ever-increasing global and fast-moving environment, so they need their communications to follow suit. Connect and manage multiple locations, branches, and team members with features like Multi-Site Deployment. Likewise, the Blueface’s UC Console will help with simple system administration across multiple locations.
Maybe you don’t have a physical presence in a country or area, but you want to capture the local customer base. Get your calls answered by using our numbering options. You can bolster your call to answer rates by introducing a local presence number, meaning more sales.
People are nearly four times more likely to answer calls from local numbers. Only 7% said they’re likely to answer a call from an unknown caller with a toll-free area code — but that number leaps to 27.5% when the unknown caller is using a local area code. – Software Advice
Whether you are looking for toll-free, local, international or handy to remember golden numbers, we have it all with Blueface Numbering Options.
You Need Hybrid Working Collaboration Features
Unified communications will empower your team to work smarter, enabling seamless rollout of hybrid working without damaging productivity.
Collaborating with colleagues, customers and external parties no longer means just face to face meetings. Hybrid means a blend of in-office and remote working, and as a result of the past 2-years, this working model has become a must for retaining staff and employee needs.
Four out of five employers (79%) said their organisations plan to adopt a hybrid work model. For comparison, when we surveyed employees in August 2021, a majority (71%) said they’d prefer a hybrid work model. – Envoy.com
Enter the most popular collaboration tool, Blueface Video Conferencing. This feature is backed by screen share and instant messaging – making it the perfect platform for hybrid teams.
In fact, a staggering 98% of people who responded to a recent survey said video conferencing helped build better business relationships both internally and externally.
Efficient and reliable communication keeps teams and customer satisfaction growing and succeeding. However, having obsolete software or sometimes too many communications solutions can hamper your team’s efforts.
39% of workers said not having access to the right applications decreases their productivity. More than half cited a lack of cross-departmental collaboration caused by app dysfunction as another huge productivity buster. –Productiv
Blueface combines all your phone system needs in one highly visible platform. From Call Recording for training and record-keeping to our intelligent Interactive Virtual Receptionist (IVR) or Call Flow Designer to catch every call and save your team and customers time.
Clutter-Free BYOD Communication:
As employees continue to be on the move from home to office and even work in other countries from time to time, mobile communications are a must-have.
The Blueface Desktop Phone App allows you to take calls directly from your laptop or desktop. A handy click to call and answer functionality and with instant deployment, there are no extra hardware costs.
Similarly, the Blueface Softphone App is a feature-packed landline on your mobile phone. Simply download the Blueface Softphone App to your mobile and sync your contacts and begin taking calls from anywhere in the world.
Have You Answered Yes to Any of The Above?
If you answered yes to any of the above, this is your sign! It is time to embrace Unified Communications and upgrade your phone system. If you want to improve your business communications, allow your business to grow, work smarter and enable hybrid working – then contact our team of experts today.
Blueface offers tailored packages for businesses of every size, and we can discuss the best options, features and support your team will need to make the move.