Like most good ideas, Back From The Future came about late at night when two brothers from Ireland, Colin and Wesley Baker, decided to put their passion for all things tech into action.
Established in 2001, Blueface partners Back From The Future provides a first-class customer experience across its 4 stores in Ireland, offering expert technical advice and repairs, and delivering IT support, installation and maintenance to a range of industries in Ireland.
Long-Standing IT Partners
The Baker brothers connected with Blueface in the early years of their business, meeting through various technology events across Ireland.
“We discovered early on we were kindred spirits with Blueface, sharing a passion and love for all things tech.” said Wesley Baker, co-owner of Back From The Future.
Although the professional relationship between Blueface senior staffers and Back From The Future dates back to 2001, Back From The Future has been an official Blueface Partner over the last three years.
“We always recommended Blueface well before becoming official partners. We are in the business of providing the best support possible to our customers, and in most cases, Blueface is the best solution out there.”
Superior VoIP and UCaaS Support
Working across a broad range of industries, from small businesses to large distributed enterprises, Back From The Future remains highly familiar with the cloud communications sector so that they can offer the best advice for their customers.
“We were offered a similar partnership around the same time with a competing telecommunication company, but it didn’t come close to Blueface.”
Offering a solution that could empower Back to the Future’s customer base was vital for Wesley, and they needed a phone system partnership that came with outstanding customer support. Blueface and Back to the Future delivered the perfect VoIP partnership.
“In terms of support, the Blueface team are head and shoulders above the rest. My customers can pick up the phone and have their issue resolved in minutes by a VoIP expert. This is something that not a single provider in the market can even come close to.”
The Beauty of Blueface
The recent changes to our working environment, due to COVID-19, has highlighted the value of Blueface for Wesley. The simplicity of the UC Platform and the Softphone App has enabled the business to offer solutions to their customer base.
“Blueface just works. The ability to be able to route calls and easily access unified features has transformed the way my customers now communicate. The key is that nothing stopped, no one missed any call and we kept our customers going with Blueface.”
User-centric products have been a critical driver for Back From The Future. Ease of deployment and simplicity are cornerstones of Blueface’s service.
“We deliver products that are easy to activate, easy to manage, and easy to use.”
Quality Without Compromise
Like any business phone system installation, savings associated with Blueface is discussed with Back to the Future customers. However, price is never the number one focus for Blueface Partners.
“Yes, of course the solution can offer our customers cost savings, but it’s the functionality and quality of the product that really shines. We are proud to provide our customers with such a high standard system. We aren’t in the business of sales; we are in the business of advising our customers on the best approach for them, and nine times out of 10, this is Blueface.”
A Complementary Tech Partnership
“We are actively moving into a more SLA space and partnering with Blueface has assisted this and added another string to our bow.”
Back From The Future pride themselves on being a proactive IT partner to their customers, not just fixing when broken, but constantly reviewing to mitigate any potential issues and improve overall experience.
“Blueface is part of our ideal package and offering, delivering the best VoIP solution we have ever partnered with.
“We genuinely enjoy our partnership with Blueface as it allows our business to deliver the best-unified communication tools on the market, which has added to our business growth and strengthens our industry presence.” Wesley finished.
Blueface Partners with leading technology businesses like Back From The Future to ensure our customers get the best possible phone system experience, every time. Get in touch with our team to learn about tailored carrier solutions.