Blueface and DropChef
A Recipe for Communication Success
Founded in 2015 by Ryan Scott, Roman Grogan and Sam O’Byrne, DropChef takes the hassle out of dinner, delivering all the fresh ingredients you need for simple meals, along with easy to follow step-by-step recipe cards straight to your home or office.
The Irish owned meal-kit delivery service has gone from strength to strength over the past 12-months. As a result, DropChef is expanding its educational outreach programmes and a B2B offering, promoting healthy eating and wellness across Irish businesses and homes.
COVID-19 has accelerated the demand and growth of DropChef’s product and service offering. Similar to cultivating a great meal, DropChef is looking to source the best ingredients to grow their successful team recipe.
We have been hiring a lot of people and onboarding them all remotely, which can be challenging if you don’t have the right systems in place. Blueface has been an incredibly useful tool for us, as we have been scaling over this time. Sam O’Byrne, CRO & Co-Founder.
In addition to communication and onboarding new starters as efficiently as possible, DropChef has been unlocking some of Blueface’s training features. Call Recording is acting as a helpful resource for both new and existing employees of DropChef.
Call Recording has been great for training new staff, and it enables the customer support team to fine-tune the script and what they say to customers.
With staff working remotely across many different departments, DropChef’s communication needs to be flexible and straightforward, allowing for high visibility and control.
We have to be able to get calls through to our support team at all times, and from our end, it’s important to have control over what this looks like.
It’s been useful to be able to have all our phone system information aggregated in one place. We can see times that are very busy and what staff we need at different times.
Customer experience and the service level provided is vital for a fast-growing company like DropChef, so having agile communication tools is key to this success.
The ability to use the Blueface App on a mobile phone has made it really nimble and easy to roll it out for the entire team, ensuring we never miss a customer’s call.
Support from Anywhere
For DropChef, ease of use and a reliable phone system is a priority.
The main reason I would recommend Blueface is it’s just a straightforward process. Working with Blueface has resolved any communication issues we had in the past.
Anyone we have spoken to in Blueface, whether it’s over the phone or email, it’s always been a great experience for us. It’s made it really easy to implement new features and anything we need to enhance our business communications.
Inspired by DropChef’s story and want to discuss how you can scale your business by becoming a Blueface, A Comcast Business Company Customer?