Blueface has made our business communications more efficient, saving money and the customer service is second to none. – Barry Kerrigan, Owner of Kerrigans Craft Butchers.
Kerrigans Craft Butchers have been in the Irish meat retail business for nearly 50 years. Kerrigan’s provide the best Irish produce and services to their nationwide customer base.
Traditional butcher craft is still at the heart of the family run Kerrigan business while innovating to meet customers’ changing needs. This includes healthy, quick dishes to suit busy lifestyles and an online store to support their five stores across the Dublin area.
Side by Side: Innovating Business and Communication
Beginning their business in the 1970s, a lot has changed in how Kerrigan’s operate and communicate as a business. As Barry and the team scaled their stores and brand, they needed an efficient phone system to meet their growing demands.
We wanted to adapt our phone systems to innovations and provide the best communications for our customer base.
Kerrigans Craft Butchers became a Blueface, A Comcast Business Company customer in 2017. Since then, efficient and cost-effective communication has been at the core of their business.
Better Call Management and Customer Service
Barry and the team are always looking for the right tools to help them work smarter while operating five butcher shops, manufacturing stores and an online shop.
Our main priority is to save time for both the customer and the team. Connecting people to the correct answers or store right away.
Barry and the team have been utilising some of Blueface’s key unified communication features for better business calling.
Call Routing: Calling options like forward, divert and route have been game-changers for the Kerrigan team.
We have a retail store and a manufacturing store maybe a couple of 100m away, so if my suppliers call, I can easily route the calls down to the production manager.
IVR/Auto Attendant: IVR has meant Barry and the team can offer their customers self-service options for a speedy resolution.
Press 1 for the office, 2 for sales and so on. It sounds very simple but has a significant impact on freeing up our team’s time and helping the customer journey.
Multi-Site: Kerrigans Craft Butchers operates across five stores, an online shop and multiple production sites. As a result, using the same communication across the entire business helps the team stay better connected.
We use Blueface for all our phones across every store. It simplifies things.
Blueface Softphone App: The Blueface Softphone means Barry and the team can make business calls on the go.
The Softphone App is so handy. It was easy to download to my mobile, and helps me keep up with missed calls. The best part is you don’t have to use your mobile number. It’s connected to the business number.
Blueface Customer Support: First Class Service
Customer service is something Kerrigans Craft Butchers is highly passionate about. Therefore, they expect their suppliers to provide the same support to them.
Blueface prides itself on superb customer service and expert training from the start.
The onboarding couldn’t have been easier. I had very little to do. We had a call to run through what I wanted, and we worked together on the pre-recorded IVR messaging.
As a growing business, Kerrigans Craft Butchers continues to alter its communication needs to keep communications strong. Maintaining this has been a breeze with Blueface’s always-on-hand support team.
If I need any changes to our phone system, I reach out to support, who consistently delivers. You always leave your conversation with a resolution. – Barry Kerrigan, Owner of Kerrigans Craft Butchers.
