NAVE IT Solutions provide Irish businesses with IT support, skills, knowledge, and the expertise to help them achieve better business efficiency, communication and the technology that supports this.
As a newly established business, John Moore wanted to develop a complete IT solution that could offer his customers everything they needed, including support services, Internet Solutions and Software. By partnering with Blueface, A Comcast Business Company, John can now expand his service offering with a low cost, reliable cloud phone system for businesses of any size.
A Customer Focus Approach
Understanding and achieving his customer’s needs was a top priority when John Moore, Director of NAVE IT solutions, began his search for a hosted phone system provider. Most businesses want to achieve an enterprise functionality phone system, without those upfront costs of having to purchase a server to run a PBX or a physical PBX system. I looked at the most popular telecommunication providers in Ireland, and Blueface had by far the best system I could offer to my customer base, said John Moore, Director NAVE IT Solutions.By becoming a Blueface partner, NAVE IT Solutions has not only expanded their IT solutions catalogue, it has meant they can offer their customers an innovative and easy-to-use phone system. Blueface is a nice and easy system to be able to offer to customers. It works perfectly for your 1-10 users, and when it is needed, the system can scale as businesses grow.
Personalised Onboarding
Blueface Partners receive comprehensive and in-depth training on reselling, the Customer Management Portal (UC Portal) and the specialised go-to-market Partner resources needed to sell with confidence and knowledge. Coming from a technical background, I understand the logistics of cloud phone systems and what they can deliver. Commercially, Blueface took the time through the onboarding stage to educate me on what was available to me as a partner and what we could achieve together. It was a seamless onboarding experience from a partner perspective and very worthwhile.
Instant Remote Management
Blueface’s UC Portal empowers Partners like John to control his customers’ communications quickly, remotely and efficiently.
The ability to be able to access a customer’s portal through my system has been a game-changer. As a partner, I have full access to their account, and this means you can offer remote support on-demand, without on-site visits.
The flexibility of the system is fantastic. Call flows and call routing can all be changed instantly, making it very user friendly for both the partner and the customer.
Additionally, Blueface allows Partners to tailor the experience most suited to the customer, with a host of self-service tools to enhance customer experience.
The customer has whatever level of control they desire with Blueface. They also have myself or the Blueface Support Team for back up and help when it is needed. It’s the best of both worlds.
Cost Effective Phone System Offering
NAVE IT Solutions has gained a competitive advantage by providing a leading Cloud Phone System to their customer base that is quick to roll out and unique in its upfront cost and pricing plan.
I have a product I can offer to customers that will transform their business phone system.
Blueface has enabled Partners to offer the customer little to no upfront costs; with the likes of the softphone and desktop phone features, a business can have a full phone system without the cost.
Inspired by NAVE IT Solutions story and want to discuss how you can scale your business by becoming a Blueface Partner?
