The Customer
WhatClinic.com helps people find the right clinic for the treatment they want. Their site services over 12 million users every year, and sends over half a million qualified enquiries to clinics in almost 100 countries annually.

In 2012 WhatClinic.com rolled out a fully localised service to Brazil. The same year, the number of clinics registering to use WhatClinic.com rose by 47% worldwide, with strong overseas growth driving over 80% of WhatClinic.com revenue.

The Challenge
With a growing team of 40 at their busy Dublin HQ making high volume national and international calls, WhatClinic.com needed telephony that was reliable, cost effective and adaptable.

They had experienced problems with call quality with their previous telecoms supplier and reliability of service was key. Their preference was to monitor charges in real time, and ease of set up was also important.

The Solution
Blueface proposed a comprehensive cloud business phone system solution for WhatClinic.com with virtual phone lines and a range of geographic numbers in Ireland and the UK, delivering inbound calls to their HQ in Dublin. Voicemails can be received by email as well as on-phone, ensuring that messages are received promptly, even if the recipient is not in the office.

WhatClinic.com can control and customise their Blueface account controlled through an online user-interface and real-time online billing here makes monitoring spend easy as calls show up instantly. Great value Blueface international call rates also help to keep costs down as WhatClinic.com continues to expand its global operations.

Conclusion
WhatClinic.com is a shining example of an innovative, ambitious Irish company that is breaking new ground and bringing value to their partners and customers around the world. Blueface is delighted to work with this Irish success story and we look forward to seeing them scale even more over the coming years.

Inspired by What Clinic’s story and want to discuss your business communications? Book a free consultation now.