VoIP (Voice Over Internet Protocol) offers game-changing advantages for businesses. It doesn’t matter what size or sector.
It seems that the VoIP secret is out. The advantages of VoIP for business are clear. Millions of companies are moving from old phone systems to VoIP. In fact, a recent study from Research and Markets (2021) highlights this. VoIP demand will continue to grow over the next five years.
Here’s what is covered in this post:
- What Is VoIP?
- How Does Voice Over Internet Protocol Work
- Cost Savings
- Flexibility and Mobility for Businesses on the Go
- Improved Call Quality Through Better Use of Bandwidth
- Simplified and Effective Communication
- Ease of Scalability
- Highly Reliable
- Easy Integration with Other Business Systems
- Ease of Installation, Configuration and Maintenance
- Additional Telephony Features
What is VoIP?
VoIP technology is the transmission of voice and media packets through the internet. In contrast, traditional phones transfer conversations through PSTN lines (Public Switched Telephone Network).
VoIP technology has come a long way since its creation in 1995. Broadband has continued to improve across the globe. As a result, business VoIP is emerging as one of the most reliable forms of communication but are yet to be a global standard.
How Does VoIP Work?
VoIP calls work over the internet rather than an old phone line. VoIP calls are made through computers, mobile phones and VoIP phones.
Audio is sent through the internet in small data packets. These data packets are then passed through your VoIP phone service. Then the call recipient receives the data (words) in under a second.
The one major difference between older phone systems and VoIP is their mobility. To get phone service with a VoIP system, all you need is the internet, a speaker and a microphone.
Whereas with a traditional phone system, you need a physical desk phone that is connected to PSTN lines. This leads to a lot of lines and hardware, leaving little room for communication mobility!
Why Use VoIP for Business: Top 10 Advantages
Now that we know how VoIP works, it’s time to answer “is VoIP good?” for businesses. A VoIP system offers SMEs right up to large companies an effective solution.
Here are ten major reasons why VoIP is good for your business:
1. Cost Savings
Businesses that switch to VoIP can make an instant saving. Saving on call costs, most notably long-distance calls. Compared to PSTN, VoIP systems can save you more than 40% of your costs by cutting lines.
Businesses don’t need to invest in an on-premise phone system. As a result, less hardware means lower maintenance costs. Firms can even go the software-only route, saving on up-front spending.
2. Flexibility and Mobility for Businesses on the Go
54% of employee respondents would choose flexibility when they work. By comparison, 40% want flexibility in where they work. – RTE News
In today’s market, staff need to feel empowered to work from any location. The Softphone and Desktop App offer access to a business landline through chosen devices. These features deliver freedom to modern-day teams, ensuring road warriors and remote workers can keep doing what they do best.
3. Improved Call Quality Through Better Use of Bandwidth
Call quality is vital for a good customer and business experience.
50% of customers will take their business elsewhere after just one bad experience. – Zendesk
Therefore, businesses must maintain the quality of their VoIP service. As VoIP works off your internet, you need to have good bandwidth.
Another way to get excellent call quality is through Quality of Service (QoS). This involves setting a portion of your bandwidth for VoIP calling needs. This way, your team can always enjoy the best call quality. Even when your teammate is using it all with YouTube videos.
Alternatively, some businesses choose to have another broadband connection just for VoIP phone calls.
For the best call quality, check out the Blueface Speed Test. This can help you gain a clear insight into your connection. Our Speed Test measures Ping, Jitter, Download and Upload speeds, all of which are essential factors in supporting multiple concurrent calls.
4. Simplified and Effective Communication
Simplifying your business phone system is a time and money saver. Boost your team’s productivity through a one-stop system.
73% of respondents stated they spend more than one hour per day on average navigating from app to app. – Mavenlink
Cloud phone system platforms put all communication tools in one place. Voice, video, mobility and oversight. Review all call recordings, people on calls, call flows and more with a single portal.
All this saves your time and skyrockets efficiency.
5. Ease of Scalability
A key benefit to a VoIP telephone system is scalability. As your business grows, so can your VoIP technology. Adding more users, locations and numbers is easier when using a VoIP phone system.
Cloud systems are hosted, so there is no public branch exchange (PBX). That means you can limitlessly add new users remotely. When your small business continues to grow, you don’t need to worry about the additional costs.
Additionally, new virtual numbers are created in a matter of hours.
Perhaps your business requires a localised or toll-free number? Blueface offers a range of numbering options to scale your business without any office presence.
6. Highly Reliable
Without a phone system, a business cannot be reached. Therefore, having a reliable phone system is the backbone of a successful business.
Blueface offers an ultra-reliable VoIP system. This comes from our investment in global private data centres. Your phone calls are protected through a resilient call carrier. Disaster recovery options mean you’ll never miss a call.
7. Easy Integration with other Business Systems
VoIP technology easily integrates with other software. Over time, companies are likely to add more apps to their business suite. Apps aim to help but there can be an opposite impact when there are too many windows to manage.
Integrating business systems with a VoIP service is easier than you think. For instance, integrating Microsoft Teams with a business’s phone system is the most in-demand integration Blueface offers.
MS Teams Phone System helps connect, call and collaborate without any mess.
8. Ease of Installation, Configuration and Maintenance
Think you need an in-house tech team to set up VoIP calls? Well, think again. A VoIP setup is so easy that it can be done remotely (by Blueface).
With traditional phones, it’s not so easy. There are costly call outs, extra cabling, and tons of hardware. VoIP phone systems onboarding speeds up the process. Users, numbers and phone system requirements are set up remotely.
Perhaps you are a long-standing business with a well-established number. Don’t worry, no need to get rid of it just yet. You can keep your estate of numbers whether they’re virtual or geographic. We will have it ported over in a few short days.
Once your new VoIP phones are shipped, simply plug and play! Blueface offers highly rated support and 1-to-1 training, making onboarding a breeze.
The training was fantastic. Blueface guided me through the dashboard. Everything was explained very well. – Michael MacGinty, CEO and Founder of MEANit.
9. Additional Telephony Features
There are many reasons for VoIP technology’s popularity. However, a massive benefit is the tons of features included. We have mentioned a few here already. Here are some of the other popular cloud telephony features:
- Call Recording: Call recording is vital for some sectors as it improves training and quality. Call recording is also available on mobile softphones.
- Video Conference Calling: Hybrid working needs teamwork tools like video calls and screen share. Keep your teams connected.
- Call Reporting: In-depth analysis of your call times and who is calling. This means you can align your operations to your communication tools.
- Group Hunting: Group hunting distributes one number to a group or a team, helping intelligently connect global teams!
- Voicemail to Email: Never miss another message. Unified voicemail sends all your voicemails to your email for easy listening and playback.
- Custom Music On Hold: Upload, preview and apply your custom message in real-time.
- Smart Call Routing: IVR, Time of Day and custom device routing, all ensure calls get answered and customers satisfaction.
Adopting VoIP technology is a sure-fire way to future-proof your business. Missed calls and downtime can have massive revenue effects.
The average cost of IT downtime is about $9,000 per minute. -Ponemon Institute
A VoIP phone system can eliminate any unwanted downtime. While future-proofing your business communications. The PSTN Shutdown is around the corner and will make VoIP the industry standard for calls.
VoIP calls work on internet broadband. This ensures little to no downtime and the backing of a failsafe option. Unlike traditional phones, VoIP doesn’t rely on soon to be obsolete lines.
Get the Most Out of VoIP With Blueface
Blueface provides enterprise-grade VoIP calls and services. Customer service is at the core of what we do. So, no matter what the request is, we have your VoIP needs covered.
We offer flexible and scalable business phone solutions. Our ever-expanding feature set ensures your communications are at their best for now and the future.
Knowing how a VoIP system can boost your business is just the start! Enjoy an easy to scale, continuous training and reliable phone service with lower costs, increased efficiency and 60+ features.
Get in touch with one of our VoIP experts today! Let’s discuss your communications options.