Top support queries and their answers

By Guillaume on November 9, 2009 in Uncategorized

Some questions asked by customers are recurrent. We pay close attention to queries that crop up too often since that implies that the information is not clear on our website or that our help section is incomplete. We often make improvements to our website and forum based on customer feedback and recurring queries.

I’ll regularly post a question and its extended answer depending on the queries we are getting. Here is a 1st one to crack that white page syndrome:

What is my voicemail pin number?

You can visualize and change your voicemail password easily by logging in to your account on our website : www.blueface.ie and then go to the ToolBox (4th tab of the customer menu). The main ToolBox screen handles number forwarding; for voicemail settings you need to go to the voicemail tab on the left hand side. You will see your voicemail PIN number here.

There you can update the email address attached to your voicemail (you will receive all your voicemail messages as a wav file to listen to on your computer – it’s a well enjoyed feature usually) .

You can also update your PIN number (must be digits only).

what_to_do_2
In our help section we have explained this, see : Voicemail management

Another point to mention about voicemail is the access number(s). From a Blueface phone, simply dial 171, then you will be prompted to enter in your PIN number.

From any phone (landline, mobile, from abroad …), you can dial (01) 5242020. You will be prompted for your voicemail box number (usually it’s your Blueface extension) and your PIN number.

If you need more information or have a question about this feature, do not hesitate to get in touch with us via our help section

Guillaume

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