Blueface’s Unified Voicemail is as simple as it sounds. Once a customer, colleague or client leaves you a voice message, this is picked up on the UC Portal and sent directly to your inbox. From here, you can easily access these voicemails and review or download as needed.
We’ve all been there, the green light flashes on your phone but you’re on another call. For this reason, it completely slips your mind.
Perhaps you receive a message letting you know you have a new voicemail. However, you don’t have the 5 minutes it takes to call your provider. This involves listening through meaningless options or older voicemails until you finally get to the message you actually want.
With Unified Voicemails straight to your email, you will have less clicks to get to where you want and a simplified approach. Unified Voicemail can boost customer service, overall communications and in general, make your team more productive.
Faster Response with Voicemail to Email
71% of millennials believe that businesses’ quick response can drastically improve the customer experience (Hubspot). It’s not just millennials that want a fast and responsive service. With so many overwhelming forms of communication now available, a business can get lost in messages, calls, social media, voicemails and more.
According to McKinsey Consulting, the average person checks their work email 11 times every hour. This high-level adoption highlights how we use and view emails in the workplace. With Unified Voicemail, all your messages come directly to your inbox in real-time. This way, you can improve your responsiveness and help prioritise the messages that come through.
Group Mailboxes and Shared Access
Collaboration and teamwork play a crucial role in business and team success. Similarly, voice message collaboration can benefit your team’s ability to respond efficiently to missed calls.
With this feature, your team can access a shared voice message folder. So, if you can’t pick up on a voicemail, another colleague will.
Additionally, when you’re on-the-go or away from your desktop, your voice messages can also be accessed via handset, UC Portal, or the Mobile Softphone App. This feature can be handy for customer service teams to collaboratively manage incoming voicemails, ensuring a professional and fast service.
Simple Voicemail to Email Management
The traditional method of voice message management can result in no form of management at all. Listening through each audio trying to find the one you want! Maybe you pressed the wrong number on your dial pad deleting the very voicemail you wanted in the first place.
With this solution, you have the competence to sort, manage and easily access your business voicemails. Organise your voicemails into email folders, categorising as needed. Additionally, it is easy to forward voicemails to different colleagues or teams through email. And what is even better, save time searching through old voicemail audio with a seamless caller ID search through your inbox to find the message you want.
Unified Voicemail Summary
Overall, Blueface’s Unified Voicemail to Email can offer some respite for high call volume teams and busy organisations. A contemporarily unutilised feature can be transformed into a useful tool that will instantly improve business responsiveness. Manage your messages with ease and work as a team to deal with incoming communications.
Find out how you can implement this simply feature for your business today and speak to one of our VoIP experts.
