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Think of your current physical phone system (PBX) as that first car that you bought (unless your first car was fabulous).
It was a thrill to begin with but after years, it was no longer purpose fit and required regular maintenance just to run (didn’t even have power steering). If you were still driving it, it would be precarious and finding parts would be an expensive journey.
Back then, a mix of nostalgia, current expenses and comfortability made you reluctant to change, but knowing you would need to some day – you upgraded.
Modern cars are mobile computers with integrations that make driving and life easier; likewise modern phone systems make communicating and life easier.
Through a coalescing of communication technologies, modern phones are more than just voice platforms; they’re foundational for better business operations.
Why invest any time or money in it at all?
From stunting business growth, to operational inefficiencies – the Blueface team investigate the troubles with leaning on retro-tech and how upgrading could make life a little smoother.
Upgrading and updating communication security is an ongoing process. If you have a legacy phone system, chances are it will not comply with the latest security requirements. This opens up your PBX system to toll frauds.
For example, a hacker may use transfer features to resell call minutes or place calls to international premium rate numbers.
A 2017 PriceWaterHouseCoopers paper indicated that 52% of global CEOs found malicious data breaches to be the biggest disruptor of business. With the IoT, breaches can happen from any unsecured network-enabled device.
Traditional PBX are open to malicious hacking attacks through voicemail and maintenance ports, which can then be reconfigured for nefarious purposes. Usually these attacks involve malignant bills from fraudulent international calls.
Modern telecommunications companies work with each arm; broadband network, hardware, MVNOs and more to ensure a standardised roadmap for security. Many – like Blueface – have anti-fraud auto-detection via our AI.
While most attacks happen after hours or when a business is closed for holiday purposes; cloud-based phone systems are protected – even when you’re not there.
System Failures (& Failsafes)
PBX Systems will invariably encounter failure and even if your SLA is still in date, amending the issue can take a ludicrous amount of time.
Many providers do not have the technically skilled staff to repair outdated technology and with the imminent IP-migration, it may prove tremendously time consuming and expensive to track down this skill set.
What happens while your phone system is down? Or if you want to add more than the quote of users?
While waiting for specialised assistance, companies can wind up paying for staff to be idle with frustrated customers going furiously unanswered.
Modern phone systems are remotely administered and protected by providers via the Cloud and while they don’t require a hands-on approach (no upgrades, maintenance etc.) they offer unparalleled user control if required.
As a bonus, they have robust failover systems and are easily migrated to new locations.
There are a few elements here that can inflate your bill and downtime is near the top of the list.
Not only will down time complicate your day to day operations (call log, staff rostering etc.) but constantly plugging holes will prevent you from focusing on generating new revenue opportunities.
Did you know?
Consumers (50.2%%) still prefer calling a business landline, over mobile according to Blueface BCT 2018. If your phones are down, you’re losing money!
Fixing the issue can be expensive as well if the problem is too complicated for your team to work it out.
Unless you have your own third-party system manager, you’ll have to rely on the provider. With most major providers moving from traditional telephony; this task will become a challenge before long.
Finally, spare parts. Sometimes it’s impossible to acquire them, and even if you do, they will probably second hand, very expensive with a shorter half-life and no warranty.
The Missing Pieces: Integration
The speed of standardisation of novel tools is quite frightening. New technologies, new uses and new integrations – the final point being the most important.
The Internet of Things owes much of its projected $267bn valuation (by 2020) to integration. Technology, after all, isn’t about how it works in a vacuum – it’s the myriad applications created by merging with newer technologies.
Put simply; we had mobile phones and the internet – the two combined and have become an irreplaceable part of life. Then mobile phones were integrated with fixed line phones via the internet and so on…
Whether your business is ready or not, adhering to technological tool standards is essential if a company wishes to maintain a competitive advantage.
Aging phone systems were not designed for the daily deluge of innovation, they were designed to make calls on a wholesale scale. Failure to upgrade can leave you lacking crucial systems like call recording (Compliance), analytics (Strategic HR) and customer data (CRM).
Want a new CRM? Sorry, you’ll have to upgrade. Want to expand your operation to a new territory? Sorry, you’ll have to upgrade.
A major difference you would get with a cloud-based phone system upgrade, is you would gain the ability to expand and contract your services from a dedicated UC Portal.
Whether your business is growing rapidly or cost-effectively refocusing; if you have an old phone system – the impact is great.
For businesses scaling up, managing growth (new users, new territories) can be very expensive and involve multiple long-term contracts. For businesses adding by subtraction, the process is quite similar in terms of contracts, only you’re reducing territories and seats but often adding specific functions.
The operational time spent organising this scale, as well as the up front overheads is unreasonable for any business, especially ones in dynamic flux.
Most industries are in this state of flux as tech-encroachment continues to twist and change the business landscape. Acquiring skilled talent has become tricky as a result.
It is extremely difficult to offer and support enterprise mobility to your employees when you still have a physical PBX. Taking days to set up basic features like voicemail boxes or call forwarding is not just uncommon with cloud-based systems – it’s criminal.
The PSTN Shut Down
Some of the biggest telecommunications providers from all over the world have already stopped offering long-term PSTN. Others have published a roadmap for standardised IP-Migration. It isn’t any more a question of “will VoIP kill traditional telephony?” It’s the question of when.
The End is Near?
In Austria and Scandinavia the IP-Migration is almost complete; while Germany, Switzerland, Hungary, and Greece have a 3 – 5 year IP-migration plan.
So all other arguments aside, in the end, you might not have any choice but to start looking around for another, more contemporary telecom solutions.
Soon it won’t be a matter of when, it will be a matter of necessity.
Talk to our Unified Communications experts, find the right plan for your business and discover the operational benefits of a cloud-based phone system.
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