A VoIP phone system can be an instrumental tool for sales managers. The traditional model of travelling to every sales opportunity to meet face to face has changed. As a result, the rise in remote working is accelerating the inside sales team.
The simple art of the phone call is well and truly alive, with 92% of all customer interactions happening through phone calls. For this reason, your business probably generates leads, receives enquiries, progresses and closes deals over the trusted phone system.
With this in mind, it’s worth evaluating how your phone system empowers your sales team. Here are some of your questions answered and how your sales team can benefit from a deal-closing VoIP phone system.
How can I make my sales team more productive?
It may be tempting to direct calls straight to your sales line without pre-screening. However, this will inevitably waste your team’s time. By implementing auto-attendant or IVR, callers can speak to the right person, every time. This saves both customer and employee confusion, resulting in an overall better customer experience and the right person receiving the right calls.
In addition to improved customer and employee satisfaction, a virtual receptionist will decrease overall company costs and improve productivity.
Dr. Eamonn Shanahan recently discovered that investing in a virtual receptionist from Blueface could help manage callflows, customers and gain unrivalled control over his VoIP phone system.
“We are scratching the surface but managing call flows, call forwarding, patient intercom, dialling out using our main line number (over extension) are some of our favourites.” Dr Eamonn Shanahan, Farranfore Medical Centre.
So, instead of spending time answering unrelated calls, your team can spend more time closing leads. It’s win-win!
How can I ensure my team never miss a lead?
If a customer has taken the time to track down your business number and call your organisation, bets are they are some kind of lead. According to Inside Sales, 50% of leads go to the first to respond, so it’s clear that speed is key.
So, depending on the size and nature of your sales team, you’ll want to choose an inbound call routing strategy that ensures these calls are answered. Callflow Designer allows organisations to change who and where calls route to, add forwarding rules (other people, mobiles, sites), set up time-based handover and much more.
Blueface’s simple click and drag call flow designer allows you to set automated time of day rules, create hunt groups and customise your virtual receptionist. Shared group voicemail mailboxes and missed call alerts means that if you’re out, someone has you covered.
Can a phone system offer training insights for my sales team?
According to Sales Alliance, sales professionals will forget 80 – 90% of their training learnt if it isn’t followed up on. A loosely trained sales team can have detrimental effects on your business performance, revenue and overall perception.
Call recording through your VoIP phone system can bring out the very best in your sales team. Recording calls provides contextual data on how your sales team is interacting with customers. This can help identify areas that need more work and improve their sales skills. Recording also helps you resolve customer issues faster.
As a sales manager or a business decision-maker, you might have thought a phone system was just, well, a phone system. A VoIP solution from Blueface is so much more. It helps you boost your sales team’s performance, increase leads and productivity.
An all-in-one handy solution to get the sales edge you need.
