Enterprise > Our approach
Our approach to enterprise
Blueface has developed a professional customised approach to managing the deployment of our Corporate Solutions projects. We adopt a rigorous and consultative approach to managing your voice solution design and implementation.
At all times, our team engage in Blueface’s Stage Gate process in order to ensure that we deliver a quality solution that meets your needs and expectations. For more information on our engagement process, please see below.
Alternatively, please contact us to arrange a free, no commitment, introductory meeting with one of our Solutions Consultants by emailing us at corporate@blueface.com.
Blueface stage gate approach
Stage 1: Scoping
Rigorous research and planning of customer requirements
Development of insight regarding customer needs.
Discussions with key stakeholders regarding their currently deployed solution and the business drivers for change or improvement.
A full analysis of the existing setup is completed with recommendations for change.
Stage 2: Proposal
Formulation of design specification and solution framework
Account team prepares a full design proposal.
The design proposal is reviewed with the customer & refined, then agreed to move to development.
Stage 3: Development
Development
Build of customer design and solution.
Blueface team engages in the development activity for the customers solutions.
After rigorous early stage testing, then build is then presented to the customer IT representatives before implementation.
Stage 4: Implementation
Rollout after completion of testing and refining
Blueface solution is developed across customer sites either through a purely hosted deployment and/or coupled with an on site CPE deployment (partners utilised for same).
The deployed solution is subsequently tested continuously.
Stage 5: Completion
Complete User Acceptance Testing (UAT) of deployed solution and Project Sign-Off
After Blueface testing the User Acceptance Testing (UAT) occurs.
This involves the user ICT team engaging in testing phase.
Upon successful completion of UAT, Blueface moves to ongoing support and management of the customer with front office staff and support of the helpdesk.
Stage 6: Ongoing support
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