Frequently Asked Questions

Rapidly access our support team's FAQ for swift assistance or reach out to us directly.

UC Portal
Softphone
Busy Lamp Field
Call Flows
Call History
Call Paging
Call Parking
Call Recording
Calls
Click-to-Call
Conferencing
Console
Contacts
Devices
Fax-to-Email
Federations
Groups
Music on Hold
Network
Numbers
Porting
SIP Trunks
PBX
Users
Voicemails
VoIP
Network
Billing

UC Portal Access

How do I log into the Blueface UC Portal?

Softphone App Access

Find out what to do if you've lost your log in credentials and other issues.

Billing

Find out How do I set up Call Paging? Who can use Call Paging? and much more

Busy Lamp Field

find out What is Busy Lamp Field?
How do you program Busy Lamp Field?
How is BLF Useful? and more

Call Flows

find out What is a Call Flow?
Can a Call Flow be linked to more than one number? and much more

Call History

Find out How can I Filter your Call History?
What is the Timeframe of Call History on the Portal? and much more

Call Paging

Find out How do I set up Call Paging? Who can use Call Paging? and much more

Call Parking

How do I place a Call into Call Park? How do I retrieve a Call in a Call Park? How do I know if there is a Call in a Call Park?

Call Recording

What type of Calls can Call Recording be applied to? How do I set up Call Recording?

Calls

How do I pick up a call that is coming on my colleague’s phone? How can I divert my calls to another number via the handset?

Click-to-Call

What is the Click-to-Call Functionality? How Does Click-to-Call Work? Who can use the Click-to-Call Functionality?

Conferencing

How many participants can be on a Conference Call at once? Can I change my Conference Room ID?

Console

What is Console? Who has access to the Console? Can I select who I can see on the Console?

Contacts

Do Contacts sync with my Device & Softphone? How do I upload Contacts? Can I have unique Contacts for my Device Only?

Devices

Does Blueface offer support to any device? Does Blueface offer service for firmware updates for 3rd party devices?

Fax-to-Email

How do I send a Fax? Do I need a Fax Machine? How do I edit the Email that is attached to my Fax Number?

Federations

What is a Federation? How will a Federation affect my Account? What is the maximum number of accounts that can be Federated?

Groups

How are Groups beneficial to me?
How do I set up a Group?

Music on Hold

What type of media files are supported by Blueface? What happens if I have multiple Music on Hold files?

Numbers

What Numbers can I add and how do I add a Number? What format can be used for Internal Numbers?

Network

My Internet is down. Why are my phones also down? My phone displays ‘Network Error Connection’ when connected to my laptop?

Porting

How do I arrange to Port my Number? What is required to Port my Number? How long does it take to Port a Number?

SIP Trunks

What is a SIP Trunk? What is the difference between the hosted solution and SIP Trunk connection solution?

PBX

Is it possible to upgrade my PBX Solution to a Fully Hosted Solution with Blueface? Does Blueface configure MTU (Maximum Transition Unit) Size?

Users

How do I set up a User? What are the differences between each User Role? Who can activate Call Recording on a User Profile?

Voicemails

How do I access my Voicemail Messages?
How do I remove the Pin from my Voicemail? ow can I delete Voicemail Messages from my Mailbox?

VoIP

What is VoIP?
How does VoIP work?
What do I need to use VoIP?

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