Features > Call centre functionality

Call centre functionality

Deploy full contact centre functionality to handle your inbound or outbound call centre. Talk to us about your set up today.

Get a quote

laptop-full

Call reporting

Get in depth analysis on each individual inbound and outbound call made using the Blueface platform so that you can manage your call centre performance.

Call queues

Set up the necessary call queues in your Blueface powered call centre to allow your agents to service callers in order.

Call control

Provide a seamless experience for your callers with call control features such as mute, hold, warm transfer and call conferencing with the touch of a button on your handset.

Call routing

Blueface provides advanced call routing features such as hunt groups, IVRs and more. Your call routing set up can be customised to your individual business needs to make your communication as easy as possible.

Get started