Contact Centre Lite
Keep your customers connected with Busy Lamp Field. Monitor your colleagues’ lines and answer their calls with one touch.
Keep your customers connected with Busy Lamp Field. Monitor your colleagues’ lines and answer their calls with one touch.
Create multiple call queues to handle and measure high volume inbound calls.
Route important callers to the high performing agents and improve your customer experience.
Monitor call centre metrics such as call wait, wrap up, handling time, inbound vs answered calls and much more in real-time.
“Westcoast Cloud is committed to offering the most innovative cloud solutions to Westcoast Cloud partners. Westcoast Cloud Voice is a combination of Blueface’s cutting edge technology and Westcoast Cloud’s unrivalled experience as an indirect cloud service provider.”
High definition voice calls. No lines, simply connect to the internet.
Create a site-based virtual receptionist and route calls based on time of day.
Take your landline with you on your mobile with Softphone (iOS and Android)
Voicemail to email, eFax, international conference calling and much more.
Add a business landline to your Windows PC or Mac with zero downtime.
Remotely survey sites, gain visual updates and coordinate builds faster.
Retain and entertain customers with instant customer music on hold.
Link and manage every site from the UC Portal with Federated Multi-Site.
Add a dialpad and a landline number to MS Teams with Blueface add-on integration.
