The Blueface number porting form is available on our website at the following link: https://www.blueface.com/porting-form/.
By completing this form, you are agreeing that Blueface can action a port request on your behalf from your current telephone provider to the Blueface network.
For All Irish Number Ports, we require:
1) Copy of a recent bill
2) Account Holders Name & Address
3) Customer Letter of Authorisation
4) Universal Account Number (UAN)
5) Details of the numbers the customer wishes to port
Frequently Asked Questions:
Q: How do I arrange to port my number
A: You must complete the Number Porting Form on our website at this link https://www.blueface.com/porting-form/
Q: What is required to port my number?
A: For all Irish Number Ports, Blueface requires:
Copy of recent bill from your current provider (no older than 3 months)
Account Holders Name & Address
Universal Account Number (UAN)
Details of the number(s) you wish to port
For International Number Ports, please contact porting@blueface.com
Q: Can I move my broadband with Blueface?
A: Blueface does not currently offer broadband, so you will need to ensure that you have a strong broadband connection from another provider to use our VoIP service.
Q: What happens after I port my number(s)?
A: Upon set up of the account the you will need to inform the Onboarding Team of how you would like your calls to route. The routing will be set up on your account prior to the port completion so that once the porting process is complete your required routing will apply.
Q: What should I do if their port is rejected because the UAN provided is invalid?
A: You must contact your current provider to confirm the correct UAN for the number you wish to port.
Q: What is a UAN
A: UAN stands for Universal Account Number, which is typically an eight-digit account number that is used to port telephone numbers between phone companies. The UAN is an important piece of information which is used by service providers to confirm that the person enquiring about the customer account is the customer concerned. This information can be found on an invoice from the current provider.
Q: What should I do if the port is rejected because the number is inactive?
A: You will have to speak to your provider to find out why the number is inactive. Once the number has been re-activated, contact Blueface at porting@blueface.com for further assistance.
Q: What should I do if the port is rejected because the number is part of a block?
A: You must port over the entire number block. An Administrative Fee will apply to all numbers you are porting over. If you do not require all numbers going forward you can notify Blueface of the numbers you wish to port and remain active and those you wish to port and cease. Ceasing numbers, you do not wish to use going forward will prevent any ongoing charges for unused numbers. Please review the numbers carefully to ensure that you do not cease any numbers which are advertised to your customers.
Q: What should I do if the port is rejected because there is broadband on the line?
A: To retain your broadband connect with that provider AFTER your number ports to Blueface you must have broadband removed from the line and placed on another line with your current provider.
Alternately you can confirm that you are happy to proceed with the port understanding that your broadband service will cease once the port completes.
In this instance, you must have an alternative broadband provider so you can continue to use the VoIP service.
Q: Can I port my number if I have additional services on the line? Monitored Alarm, POS System, etc…
A: If the line-based number you wish to port has other services connected to the line, these services will cease when you port this number. Additional line-dependent services include broadband, a credit card machine, alarms or lifts. If you are unsure as to whether your numbers have services attached, please contact your incumbent provider for information.
to retain these services with that provider AFTER your number is ported to Blueface you must have these services removed from the line and placed on another line with your current provider.
Q: How long will my port take?
A: Porting less than 10 Irish Numbers should take up to 1 working day (for new accounts it may take longer because we need to ensure the account is fully ready before we can submit a port). Porting 10 or more numbers should take up to 3 working days.
To learn about timeframes for International Number Ports, please contact porting@blueface.com
