The Blueface number porting form is available on our website at the following link: https://www.blueface.com/porting-form/.
By completing this form, you are agreeing that Blueface can action a port request on your behalf from your current telephone provider to the Blueface network.
For All Irish Number Ports, we require:
1) Copy of a recent bill
2) Account Holders Name & Address
3) Customer Letter of Authorisation
4) Universal Account Number (UAN)
5) Details of the numbers the customer wishes to port
Frequently Asked Questions:
Q: How do I arrange to port my number
A: You must complete the Number Porting Form on our website at this link https://www.blueface.com/porting-form/
Q: What should I do if their port is rejected because the UAN provided is invalid?
A: You must contact your current provider to confirm the correct UAN for the number you wish to port.
Q: What should I do if the port is rejected because the number is inactive?
A: You will have to speak to your provider to find out why the number is inactive.
Q: What should I do if the port is rejected because there is hunting on the line?
A: There are 2 options in this case:
Option 1: You can request that your current provider removes hunting from the line. Once this is done notify Blueface and we will resubmit the port request.
Option 2: Alternatively, you may leave hunting active and port ALL numbers included in the hunting group to Blueface. In this case, you must amend your port request to include all numbers. Please note the applicable administration charge of €8.12 ex VAT per number you wish to port.
Q: What should I do if the port is rejected because the number is part of a block?
A: You must port over the entire number block. The admin fee of €8.12 ex VAT will apply to all numbers you are porting over. If you do not require all numbers going forward you can notify Blueface of the numbers you wish to port and remain active and those you wish to port and cease. Ceasing numbers, you do not wish to use going forward will prevent any ongoing charges for unused numbers. Please review the numbers carefully to ensure that you do not cease any numbers which are advertised to your customers.
Q: What should I do if the port is rejected because there is broadband on the line?
A: To retain your broadband connect with that provider AFTER your number ports to Blueface you must have broadband removed from the line and placed on another line with your current provider.
Alternately you can confirm that you are happy to proceed with the port understanding that your broadband service will cease once the port completes.
In this instance, you must have an alternative broadband provider so you can continue to use the VoIP service.
