A valid method of payment should always be held on your account to avoid any service restrictions. To update this information, navigate to the Accounts section. Select the ‘i’ icon in the menu on the left-side of the screen. Then select the Payment Methods tab (pictured below). Here you can securely view, add and manage payment methods. Payment methods available are Direct Debit and credit / debit card.
To manage the payment methods on your account, you can select either Add New Mandate or Add a New Card as per the below screen:
Add New Mandate
Clicking here will direct you to an external site which allows you to add your Direct Debit details. Once these details have been confirmed, Direct Debit will automatically become the default payment method. Only Customer Admins will have permission to add a Direct Debit mandate. NOTE: Blueface Agents are unable to add a Direct Debit mandate for a customer.
Add a New Card
Clicking here will allow you to add a new credit/debit card.
Adding a New Mandate
Some customers will choose to pay by Direct Debit mandate. Please note if this option is chosen, payment can take 5-7 days to clear. It is recommended that if you are purchasing any item that is required with urgency, such as hardware, it’s best to use a debit/credit card instead.
To add a new Direct Debit mandate, select Add New Mandate on the Accounts page. This will direct you to a pop-up advising that you will be redirected to our supplier’s Direct Debit portal.
Select Add and you will be directed to the supplier’s portal to input your details, as per the below image. Once the information on the supplier’s portal has been submitted, it can take 5-10 minutes for the UC Portal to reflect the new active mandate. Once active, payments can be successfully submitted.
If there are any problems with authorising the Direct Debit mandate, the Accounts team will make contact to rectify.
Adding A New Card
To add a new debit / credit card to your account, select Add a New Card. A pop-up will appear prompting you to enter your card details. Once the information is entered, select Add Card.
Once you have added your card, if you have no other payment method on your account, this will become the primary method of payment. You will be unable to remove this card from your account unless you first add a new card or Direct Debit mandate.