Ring Groups

The Call Flow Designer allows to distribute incoming calls according to the defined ring/hunt groups. The ring groups can be assigned as simultaneous, sequential, loop or random ring strategy. Through this feature, broadcast media can also be assigned to alert the Caller of any number of messages (dependent on your media file library) such as “the call may be recorded”. Similarly, different ringtones may be set to alert the User of different types of incoming calls (e.g. internal or external).