What Impacts VoIP Quality?
Upload / Download Internet Speeds, Jitter and Ping Testing
Upload and Download
VoIP calls require a min. upload and download internet speed of 100KBp/s per call to send and receive HD voice. We recommend adding QoS settings to ensure internet allocation to voice.
Ping is the time it takes to send and receive data packets from one server or device to another. Low Ping test scores are ideal (unless you like talking over people).
Jitter is anything that disrupts data packet latency. High Jitter can occur due to bad hardware, congestion, WiFi, or firewall. For the best VoIP experience, low Jitter is essential.