Unified Communications (UC) is equipment, software and services that facilitate the interactive use of multiple enterprise communications methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications.
UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Unified Communications tools can include services such as:
instant messaging (chat)
presence information (when a software or a tool publishes a presence state about current communication status)voice (including IP telephony)
mobility features (including extension mobility and single number reach)
audio, web & video conferencing
desktop and data sharing (including web connected electronic interactive whiteboards)
call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax)
Unified Communication is especially useful in an office environment as it can help employees in a variety of contexts:
Traditional office environments, with users on computers and using desk phones or softphones and individual webcams.
Enterprise conference rooms equipped with speaker phones, a shared display system, and a shared camera system (which might be traditional conferencing systems or high-end telepresence systems).
Remote employees working from mobile devices including tablets and smartphones, using the audio and video native to the device.
To find our more how Unified Communications can help your business watch this video.