Android Mobile Data Issues


Please run through the steps below in the order listed in an attempt to fix the issue as soon as possible.

STEP ONE (Ensuring Data is set correctly)

1. Go to ‘Settings’
2. Select ‘Mobile Network’
3. Ensure ‘Mobile Data’ is enabled (Small Tick)
4. Data Roaming is set to: On
5. Network Mode should be LTE/3G/2G (Auto connect) or 3G/2G (Auto connect)

STEP TWO (Update the APN Settings)

1. Go to ‘Settings’
2. Select ‘Mobile Network’
3. Press ‘Access Point Names’
4. Select ‘Create New Data Connection’
5. Press ‘Add’
6. Press ‘Name’ and set as Blueface
7. Press APN and set as mbb.mobility.ie
8. Press MCC and set as 272
9. Press MNC and set as 01
10. Press ‘Authentication Type’ and set as PAP
11. Select ‘APN Type’ and set as default
12. Press ‘More’ (Top of the screen)
13. Press ‘Save’
14. Enable this connection (Select this APN from the list)

STEP THREE (Manually Select Carrier)

1. Go to ‘Settings’
2. Select ‘Mobile Network’
3. Change Network Selection to: Manual
4. Select Blueface 3G

FINALLY
Please try your SIM card in another handset.

Get in touch on: support@blueface.com or call 01 524 2000.
If you are using iPhone Mobile Phone, go here for instructions on how to fix your iPhone Mobile Data Issues.