Causes of call quality problems

More than 90% of call quality problems are directly related to your network setup or your broadband connection. You need to ensure you have a strong broadband to use our VoIP service.

If you are using your broadband for more than just VoIP, traffic from your PC or other network devices can result in significant degradation of call quality. The cause may be a genuine application or may be unwanted applications like viruses, peer to peer software, etc.