Frequently Asked Questions
Rapidly access our support team's FAQ for swift assistance or reach out to us directly.
Rapidly access our support team's FAQ for swift assistance or reach out to us directly.
How do I log into the Blueface UC Portal?
Find out what to do if you've lost your log in credentials and other issues.
Find out How do I set up Call Paging? Who can use Call Paging? and much more
find out What is Busy Lamp Field?
How do you program Busy Lamp Field?
How is BLF Useful? and more
find out What is a Call Flow?
Can a Call Flow be linked to more than one number? and much more
Find out How can I Filter your Call History?
What is the Timeframe of Call History on the Portal? and much more
Find out How do I set up Call Paging? Who can use Call Paging? and much more
How do I place a Call into Call Park? How do I retrieve a Call in a Call Park? How do I know if there is a Call in a Call Park?
What type of Calls can Call Recording be applied to? How do I set up Call Recording?
How do I pick up a call that is coming on my colleague’s phone? How can I divert my calls to another number via the handset?
What is the Click-to-Call Functionality? How Does Click-to-Call Work? Who can use the Click-to-Call Functionality?
How many participants can be on a Conference Call at once? Can I change my Conference Room ID?
What is Console? Who has access to the Console? Can I select who I can see on the Console?
Do Contacts sync with my Device & Softphone? How do I upload Contacts? Can I have unique Contacts for my Device Only?
Does Blueface offer support to any device? Does Blueface offer service for firmware updates for 3rd party devices?
How do I send a Fax? Do I need a Fax Machine? How do I edit the Email that is attached to my Fax Number?
What is a Federation? How will a Federation affect my Account? What is the maximum number of accounts that can be Federated?
How are Groups beneficial to me?
How do I set up a Group?
What type of media files are supported by Blueface? What happens if I have multiple Music on Hold files?
What Numbers can I add and how do I add a Number? What format can be used for Internal Numbers?
My Internet is down. Why are my phones also down? My phone displays ‘Network Error Connection’ when connected to my laptop?
How do I arrange to Port my Number? What is required to Port my Number? How long does it take to Port a Number?
What is a SIP Trunk? What is the difference between the hosted solution and SIP Trunk connection solution?
Is it possible to upgrade my PBX Solution to a Fully Hosted Solution with Blueface? Does Blueface configure MTU (Maximum Transition Unit) Size?
How do I set up a User? What are the differences between each User Role? Who can activate Call Recording on a User Profile?
How do I access my Voicemail Messages?
How do I remove the Pin from my Voicemail? ow can I delete Voicemail Messages from my Mailbox?
What is VoIP?
How does VoIP work?
What do I need to use VoIP?
