How do I access and manage my voicemail?


How to access the voicemail?

1. Online: By selecting the ‘Voicemail’ tab on the customer portal, you can listen to your voicemails online, as well as download them and delete them.

2. From a Blueface Phone: Dial 171 from your Blueface phone. At the voice-prompt enter your voicemail PIN. You will then hear the voicemail options menu.

3. From Any Phone: Dial (01) 5242020 from any touch-tone phone. At the voice-prompt enter your voicemail box and voicemail PIN. You will then hear the voicemail options menu.

How to set up and manage the voicemail?

Changing PIN
If you wish to change your voicemail PIN or the email address that your voicemails go to, log in to the customer portal and select the ‘Voicemail’ page. There you can change your new voicemail password. Your voicemail PIN must be a minimum of 4  and maximum of digits.

Voicemail on your Landline

As a Blueface customer using landline services, you are entitled to have a free mailbox number for every sip account purchased, however, additional mailboxes may be added if required.

How to record a Voicemail greeting
1. Call 171 from the handset in questions (if set up as above)
2. Select Option 0 for Mailbox options
3. Select Option 4 for manage temp greeting. (avoid greeting options 1, 2 and 3)
4. Record your selected greeting and press #

How to check your Voicemail
There are 4 ways of checking voicemails that have been left in your Mailbox.

– From an Enabled Panasonic Handset
1. Dial 171 from the phone itself.
2. Input the PIN number (if Required)

– From an External handset (Any Other Phone)
1. Dial 01 524 2020 from any Phone.
2. Input the Mailbox Number and the Required PIN.

– From your Email.
1. Open the attached file within the email notification received to advise on the Voicemail.

– From Blueface Customer Portal.
1. Log into the Blueface Portal using the required Username and Password.
2. Select Voicemails.

Troubleshooting

Calls going straight to Voicemail.
1. Blueface ensures Do no disturb or call forwarding is not enabled.
2. Make sure to update your firewall settings to the Blueface recommended settings*.

Blueface Firewall Recommended Settings:
1. Allow all traffic from and to IP range of 194.213.29.0/24 (whole subnet)
2. Make sure SIP ALG is disabled
3. UDP keep alive timeout needs to be set to 200 seconds

Unfortunately, these changes will need to be made via your I.T support team or with the assistance of your broadband provider as Blueface do not have access to your router nor are allowed to make changes to third party devices.

Once amended please let a member of our support team now by phone on 015242000 or by email to support@blueface.com for us to test the lines once the changes have been made.

*Please note that Blueface shall not be responsible for any issues caused by misconfigured firewall or any other network equipment and you are responsible for ensuring that there is a secure connection.

Recordings not saving
1. Make sure the voicemails time is a minimum of 4 seconds (otherwise it will not be recorded).
2. Leave a test voicemails and see if has been received by accessing the mailbox externally (dial 015242020).
3. If the problem persists, contact support@blueface.com.

Voicemail on your Mobile

As Blueface Mobile customer you will receive a free Mailbox to use with your mobile, however, you will be required to activate it on their handset.

How to Activate your Voicemails

To ensure the voicemail is fully active for a new Blueface mobile you will need to enter the following code on the phone:

*004*0035315242020*11*20#

Then press “call”. The screen should display a confirmation message.

It will take approximately 30 minutes for this to activate and you will need to restart your phone in order for the divert to fully take effect.

Once this is done, you can access your voicemails by dialling 171 on your phone and entering your PIN.

Change or remove Mailbox PIN
If you want to change the PIN number, contact Blueface at support@blueface.com. Your PIN number must be at least 4 digits and max. 5 digits.

How to Record a New Greeting

To Set you your voicemail from the Handset in questions please:
1. Call 171 from the phone itself
2. Input your PIN number (if required)
3. Dial 0 for Mailbox options
4. Dial 4 to manage your temporary greeting (this greeting will not be temporary)
5. Record your greeting
6. Press #

To Set you your voicemail from another handset please:

1. Call 015242020
2. Input your Mailbox number
3. Input your required PIN number
4. Dial 0 for Mailbox options
5. Dial 4 to manage your temporary greeting (this greeting will not be temporary)
6. Record your greeting
7. Press #

How to Check Voicemails
You have 4 ways of checking voicemails that have been left in your Mailbox. The first of which below is only when a Panasonic handset has been set up via the admin. (To do this, please see above)

– From an Enabled Panasonic Handset
1. Dial 171 from the phone itself.
2. Input the PIN number (if required)

– From an External handset (any other phone)
1. Dial 01 524 2020 from any phone.
2. Input the Mailbox number and the required PIN.

– From their Email.
1. Open the attached file within the email notification received to advise on the Voicemail.

– From Blueface customer portal.
1. Log into the Blueface portal using the required Username and Password.
2. Select Voicemails.
Please mind that you can listen to your voicemails once you have downloaded them.

Troubleshooting

Voicemail not working.
1. Key in the following on the phone: *004*0035315242020*11*20#
2. You should be notified that this has been confirmed or activated (depending on the phone)

Recordings not saving
1. Make sure the voicemails time is a minimum of 4 seconds (otherwise it will not be recorded).
2. Leave a test voicemails and see if has been received by accessing the mailbox externally. (Dial 015242020)
3. If the problem persists, contact support@blueface.com.