First Steps

Our UC Portal overview tutorial gives you the full overview of the basic settings you need to get you started on our UC system.

Discover how your Dashbord works, edit and manage your account, users, groups and contacts, manage your devices, set up new or edit existing callflows and much, much more to get you up and running with your Blueface phone system.

Account Setup

All Blueface customers get their accounts pre-build for them, so that’s not something you have to worry about.

TOnce your account is set up, you will be emailed login information.

Loggin In

When you sign up with Blueface, the Order Management team will configure your UC Portal account with all users, devices, numbers, and voice mailboxes ready to go.

Your log in credentials for the Blueface UC Portal will be sent to you via email once your account is configured.

Log in/Log Out

To log in, visit https://uc-portal.blueface.com, enter your Username and Password information and click on Log In.

Once you have finished using the portal, to logout, click on your profile picture, on the top right corner of the page, and then click on the Logout button.

When you click on your profile picture in the Settings section, you may edit profile details such as first name, last name, email, internal ID, etc. From here, you can also change your password.

Changing Password

To change the current password, click on Update Password. You will need to confirm the old password and type a new password (twice). Once these details have been entered, click Save.

Each time you log in, please keep in mind that the username and password are case sensitive.

The Blueface number porting form is available on our website at the following link: https://www.blueface.com/porting-form/.

By completing this form, you are agreeing that Blueface can action a port request on your behalf from your current telephone provider to the Blueface network.

For All Irish Number Ports, we require:

1) Copy of a recent bill
2) Account Holders Name & Address
3) Customer Letter of Authorisation
4) Universal Account Number (UAN)
5) Details of the numbers the customer wishes to port

Frequently Asked Questions:

Q: How do I arrange to port my number
A: You must complete the Number Porting Form on our website at this link https://www.blueface.com/porting-form/

Q: What is required to port my number?
A: For all Irish Number Ports, Blueface requires:

Copy of recent bill from your current provider (no older than 3 months)

Account Holders Name & Address

Universal Account Number (UAN)

Details of the number(s) you wish to port

For International Number Ports, please contact porting@blueface.com

Q: Can I move my broadband with Blueface?
A: Blueface does not currently offer broadband, so you will need to ensure that you have a strong broadband connection from another provider to use our VoIP service.

Q: What happens after I port my number(s)?
A: Upon set up of the account the you will need to inform the Onboarding Team of how you would like your calls to route. The routing will be set up on your account prior to the port completion so that once the porting process is complete your required routing will apply.

Q: What should I do if their port is rejected because the UAN provided is invalid?
A: You must contact your current provider to confirm the correct UAN for the number you wish to port.

Q: What is a UAN
A: UAN stands for Universal Account Number, which is typically an eight-digit account number that is used to port telephone numbers between phone companies. The UAN is an important piece of information which is used by service providers to confirm that the person enquiring about the customer account is the customer concerned. This information can be found on an invoice from the current provider.

Q: What should I do if the port is rejected because the number is inactive?
A: You will have to speak to your provider to find out why the number is inactive. Once the number has been re-activated, contact Blueface at porting@blueface.com for further assistance.

Q: What should I do if the port is rejected because the number is part of a block?
A: You must port over the entire number block. An Administrative Fee will apply to all numbers you are porting over. If you do not require all numbers going forward you can notify Blueface of the numbers you wish to port and remain active and those you wish to port and cease. Ceasing numbers, you do not wish to use going forward will prevent any ongoing charges for unused numbers. Please review the numbers carefully to ensure that you do not cease any numbers which are advertised to your customers.

Q: What should I do if the port is rejected because there is broadband on the line?
A: To retain your broadband connect with that provider AFTER your number ports to Blueface you must have broadband removed from the line and placed on another line with your current provider.

Alternately you can confirm that you are happy to proceed with the port understanding that your broadband service will cease once the port completes.
In this instance, you must have an alternative broadband provider so you can continue to use the VoIP service.

Q: Can I port my number if I have additional services on the line? Monitored Alarm, POS System, etc…
A: If the line-based number you wish to port has other services connected to the line, these services will cease when you port this number. Additional line-dependent services include broadband, a credit card machine, alarms or lifts. If you are unsure as to whether your numbers have services attached, please contact your incumbent provider for information.

to retain these services with that provider AFTER your number is ported to Blueface you must have these services removed from the line and placed on another line with your current provider.

Q: How long will my port take?
A: Porting less than 10 Irish Numbers should take up to 1 working day (for new accounts it may take longer because we need to ensure the account is fully ready before we can submit a port). Porting 10 or more numbers should take up to 3 working days.

To learn about timeframes for International Number Ports, please contact porting@blueface.com

Getting Started

Do not plug Poly devices in or connect to the internet until instructed to by the Blueface onboarding team. It is important they are first put on the portal along with their Mac IDs by the onboarding team.

Please follow the below Guides depending on your Hardware Type:

VoIP Phones 

Poly VVX Range

Poly VVX 150

Poly VVX 250

Poly VVX 350

Poly VVX 450

Headsets

Jabra

Jabra BIZ 1500 QD MONO

Poly Cordless Headsets

Poly CS540

Conference Phones

Polycom 5000

This video will cover the basic features and functionality to help you get started with our Poly VVX phones range. 

Download the Blueface Softphone App from the Apple or Google Play Store and follow the guides below to to get the full advantage of the app.

Download Blueface Softphone App Step by Step Guide

or follow this video:

If you’re looking for more advanced settings on the Softphone, follow this video.

Voicemail

To manage your voicemails, navigate to the Voicemails section by clicking Assets on the main navigation screen. To download your voicemail messages, use the search field on the top of the page to find the voicemail inbox and then click on the Download button.

To delete voicemail recordings, click on the Delete button. You will be asked to confirm before deleting the files and you can do so by click OK.

Changing Destinantion

To change the destination Email and the PIN number linked to a voicemail inbox, click the blue edit button by the User you wish to modify. You can change destination email addresses for all the audio files received on this mailbox from here.

Click on Cancel to go back or Save to commit the changes.

Editing The Pin

To edit the PIN options, select the appropriate User using the Search option. Then choose the specific Inbox you want to edit and click on the Blue Edit button.

Tick or un-ticking the Ask for PIN box will modify the security on your voicemail PIN.

From here, you can to disable the default voicemail instructions that play when you call.

Click on Cancel to go back or Save to commit the changes.

Adding a Mailbox

Click on Add mailbox in the Unallocated Mailboxes section and fill in the required information.

Here you may also choose whether to Ask for Pin and play Default instructions or not. A blue frame highlights the mandatory fields.

Click on Add to confirm the configuration and add a new voice mailbox.

To delete a voice mailbox, click on the pink X button on the bottom right corner.

Call Recording

The Blueface Unified Communications Portal allows users to record and review every call made and received.

To access call recordings, navigate to the recordings section via the assets option in the main menu.

To download call recordings, select the ‘User’ or a Group and the timeframe and click Download.

Set Up

To set up call recording you must enable it on a Users profile. Navigate to the user section and click to edit their profile.

Go to the Settings tab and click on the drop down menu for call recording and select between Never record, Always record or Optionally record.

Complete the setup by clicking on the Save button.

If you choose Optionally Record a DTMF tone is needed to activate or deactivate the Call Recording.