The customer portal is similar to having your own mini virtual phone system.

It lets you manage your account preferences. You can access it by selecting the ‘Login’ button in the top right-hand corner.

You will then need to enter your Blueface username and password. These are sent to customers when an account is opened, in a ‘Welcome To Blueface’ email.

If you no longer have these details, please contact accounts@blueface.com and we can send you on the correct login details.

To renew your call plan for the month select the ‘Call Plan renewal’ button.

This will take you to the online store where you will be asked to enter your payment details. Online payments can be made using debit or credit card.

To add pay as you go credit, select the ‘Pay As You Go Top-up’ button and select the amount of credit you want to add from the drop down menu.

When you hit the ‘Top Up’ button, you will be taken to the online store to enter your payment details.

Go to the ‘Online Account Management’ page and select the ‘Balance Alert’ link.

The only exception is when you are reliant on your telephone supplier for your broadband connection or for your alarm system.

Balance Management allows you to set an email alert to be sent when your pay as you go balance gets low. You can also set an automatic top-up to occur when the balance gets low. This will ensure that you never run out of call credit.

Go to the ‘Online Account Management’ page and select the link ‘Credit Cards’.

Enter your credit card details by selecting ‘Store a New Credit Card’.

To arrange payment by direct debit, please download and complete the direct debit mandate form via the link below.

Download form

You must return the completed Direct Debit Form by post to:
Accounts Department
Blueface Ltd.
10/11 Exchange Place
IFSC, Dublin 1

When setting up your direct debit we will schedule an express payment of a deposit which is the same amount as one month of your call plan. This allows our accounts department to place a credit limit on your account to facilitate pay as you go credit that you may need during the month.

Following the deposit payment we will process your call plan payments on the 1st of each month going forward.

Please do not hesitate to contact us if you have questions about Direct Debits or other payment methods: email accounts@blueface.com or call 01 524 2000.

To view your invoices go to the ‘Online Account Management’ page and select the ‘Invoices’ link.

The last 20 invoices will be available for download. If you require older invoices, they can be requested from accounts@blueface.com.

To see the phone numbers on your account, go to the ‘Online Account Management’ page and select ‘Your Numbers’.

If you require a new telephone or fax number, please contact Blueface at support@blueface.com

1. To port your number to Blueface, log in to your online account portal.blueface.com. You should have received your login details in the welcome email.

2. Go to Online Account Management tab:

3. Select the Number Porting tab:

4. You will be be able to select the form that applies to the type of number you are trying to port: landline, mobile or non-geographic (ie. 1890, 1850, 0810, 1800).

Download non-geographic porting form

You will need to have your UAN (Universal Account Number) from your previous provider and a copy of the bill to port your number to Blueface.

When opening a Blueface landline account, a telephone number will be allocated to you automatically. If you do not wish to keep this number once your current number has been ported in, please select ‘No’ from the dropdown menu.

Number porting has a fee of €10 per number ported in. Once you have completed the port request you must select ‘Proceed to Payment’ and you will be asked to arrange payment.

You can update the National Directory Database on the ‘Account Management’ page by selecting the link for ‘Directory Form’.

Fill out your details and make sure to select the listing option you want: listed, unlisted or ex-directory.

Once you submit your information, your details will be reviewed manually by Blueface and submitted to the National Directory Database within 1 week.

On the ‘Account Management’ page you can change your password to access the portal.

To change your password, you must enter your current password and then create a new password that has a minimum of 6 characters: at least one must be uppercase and it must include at least one number and one special character.

On the ‘Account Management’ page you can update both your billing and/or shipping address.

Under the ‘Call Reporting’ tab, you have access to the last 3 months of their call history. Every call is recorded instantly so you have a real-time call log. The log can be viewed online, or downloaded onto your computer.

What can be reviewed?

You can review all call history on the online portal within the previous 3 Months.

This history includes all calls (Inbound and Outbound) with the addition of Fax, Data and SMS usage for mobile customers. To search within specific dates, you can adjust the search by using the filter (shown below). This filter will also allows you to filter by specific types of interactions made within these dates.

The image below shows the format in which the Call History is displayed after the filter has been updated.

Reviewing the History

Date (UTC+1)
This section will display the time and date the call was made and will include one of the following icons to inform you if the record is inbound or outbound . The time of the call is in standard time (Northern Hemisphere winter) +1.

Caller ID
PSTN caller ID, this is the number that your contact will see displayed on their phone. Incoming caller IDs will also be displayed.

Called #
This refers to the number being called: for outbound calls you will see the number you are calling while with inbound calls you will see the number into which you caller has dialled. This can be useful especially if you have several numbers on one account.

Destination
The destination will include where the call successfully connected to whether it’s to a phone number, voicemail and international destination or toll-free number.

Description
This tab will advise on the service being called (Freephone number, international destination, …) and will determine which mobile network the call has connected to.

Rate
This section is to determine if the call is within peak times or off-peak times. This will only be displayed on chargeable records.

Duration
The duration highlights the length of time a customer has spent on the phone, however, for mobile customers this will also show the amount of data being used. It will also show if there was no answer or if the line was busy.

Cost
When calls are not included in the customer’s Blueface call plan, the costs generated for each call will be listed here.

Balance
The balance will display the entire total of PAYG credit being used within the current month.

SVC
This section will display one of 2 icons which determine if the calls is included in the calls plan or is being deducted from PAYG credit: Included PAYG Deduction

Download the call history

On the customer portal under the call management section you can filter the dates of the call history you are looking for and then you can download this in a CVS file.

This will allow you to filter the dates and the type of calls to get specific data you are looking for in that time frame.

Here is an image of how the selection looks like on the CSV file in comparison to the image on the customer portal (above). Each column can be filtered to get the specific information required.

You can adjust the routing of your incoming calls in the ‘Call Management’ page on the portal. All your phone numbers are displayed at the top of the Call Management page. Any numbers that can have forwarding rules applied to them will have a circle beside them which you can select.

Once you select the number you wish to change the call routing on, three columns will appear:

Normal Forwards
The first column is for normal forwards. This allows you to receive incoming calls on up to 3 devices at the same time. Each box can only contain one number or SIP account.

If you want more devices to ring at the same time, contact support@blueface.ie or call 01-5242000. This service has a set up cost and a monthly fee for maintenance.

If the call is set to ring on your Blueface phone, you must write the SIP username of that phone in the box such as, for example: SIP/blueface.

If you would like the call to ring on another landline or mobile number, you would write the number without the country code such as, for example: write 015242000 rather than 35315242000

Unavailable Forwards
The second column is for unavailable forwards. This is the number, or phone, you would like the call to ring on if the number(s) in the first column is/are unavailable.

You can have up to two unavailable forwards set.

Busy Forwards
Busy forwards will take effect if you are already on the phone and you have another incoming call. You can divert the call to another phone number or SIP account.

You can have up to two busy forwards set.

Incoming calls by default will be directed to your voicemail if there is no answer from your phone.

You can make the following modifications:

1. Disable the voicemail if you would like calls to ring out. If this option is set, calls cannot be diverted, as they will continue to ring on the phones set in your ‘Normal Forwards’ until answered, or until the caller hangs up.

2. Set the time your phone rings before going to voicemail; the default setting for this is 30 seconds.

3. Choose the voicemail box that your messages go to, if you have more than one mailbox on your account.

Remember to click Save to commit your changes. The status feedback will tell you if your update has been successful.

You can have your Blueface account registered at the office, at home, on a laptop, or on a SIP enabled mobile, but if you have more than one device registered with Blueface at the same time, you must create a new SIP account for each one. This will ensure you have no audio issues and good call quality.

All SIP accounts associated with your Blueface account are listed at the bottom of the ‘Call Management’ page.

If your SIP account is showing as ‘Down’ this means that the device associated with that SIP account, is not currently connecting to Blueface’s service.

To see the details of a specific SIP account hit ‘Edit Account’ beside the SIP. The username and password are needed to configure any non-Blueface devices.

1. Change SIP details
For security reasons, SIP usernames cannot be changed and are randomly selected.
If you wish to change the password, hit ‘Update Account’.

Remember that editing your SIP account password does not change your password for logging in to your Blueface account. If you need to change this please go to the ‘Account Management’ page.

2. Mailbox
If you have multiple mailboxes you can select which one you would like associated with the SIP account.

3. Message Waiting Indicator
Message Waiting Indicator is a tool that tells you when you have a voicemail. This feature may not work with all phones so please check your phone’s manual for compatibility.

4. VoIP Caller ID
This is the name or number that is shown when internal calls are made on your Blueface account. To change these details contact support@blueface.com

5. PSTN Caller ID
This is the number that shows when you make outbound calls. It can be set to any of the numbers on your account, or anonymous, by selecting these options from the dropdown menu.

If you would like your callerID set as a number not on your account, you must contact support@blueface.com and provide a current copy your phone bill which shows ownership of the number you are requesting as your caller ID.

If you would like your caller ID set as one of the international numbers on your account, you must also contact support@blueface.com to make this change.

6. Add a New SIP account

To add a new SIP account you must contact support@blueface.com. Depending on the account you are on, there may be a cost associated with adding additional SIPs.

Under the ‘Voicemails’ page you can access your voicemails, by selecting the specific voicemail box from the dropdown menu and hitting ‘Proceed’. There you can play your voice messages, download the WAV file, or delete messages. This can also be done by dialling 171 from your Blueface phone directly.

To access your voicemails from any device you can call the following numbers:

From Ireland: 01 524 2020
From U.K.: 00442038685300
From U.S.A: 0013474260001
From Italy: 00390694502000

On the voicemail page you can also change the email address where your voicemail notifications are sent.

You can also change your PIN, to any 4 digit code, or simply untick the box beside ‘Ask for PIN’ if you would prefer to not enter your PIN when accessing your voicemails.

The ‘Fax’ page is where you will find the fax numbers you have on your Blueface account.

You can also use this page to change the email address which receives incoming faxes and you can add emails to the list of email addresses able to send faxes on your account.

The ‘SMS’ page allows all Blueface customers to send text messages to mobile phones. This requires pay as you go credit and each message costs €0.07.

The default sender ID will be Blueface. If you would like this changed to another number or Business name, please contact support@blueface.com.

The ability to connect with clients/staff in remote locations is invaluable. Blueface conference call feature is a unique system that allows you to set-up and control a virtual conference room.

This means various different people in any location can dial-in and participate in your meeting.

To begin, hit the ‘Create’ button on the ‘Conference Calls’ page.

This will create a conference room where you will see the access number and PIN for the call conference near the bottom of the screen.

Email these details to the conference participants and also include the appropriate number for access shown at the bottom of the screen. If your participants are calling from another country, that isn’t Ireland or the UK, the available dial-in numbers are available on our conferencing bridge number page.

As a Blueface customer, you can access the conference by dialling extension 3333 from your Blueface Panasonic IP phone and this will allow you to use the service free of charge.

The access number and PIN will remain the same until you close the call conference (logging out of your account will not close the call conference).

Our service will only allow one conference call to take place at time so you will need to end one conference call before beginning another.

Once everyone has left, you can “lock” the room, to prevent anyone else using it in between calls.

If you require any assistance, contact support@blueface.com or select the ‘Help’ icon at the top of the screen.

This tab gives details of some of the extras that can be added to your account. For more details call Blueface on 01 524 2000.

You can also use this page to change the email address which receives incoming faxes and you can add emails to the list of email addresses able to send faxes on your account.

The ‘Directory’ page allows you to save contacts online.

Saving contacts on this page, will not save contacts into your Blueface phone.

If you would like to block certain destinations that will incur long distance charges on your account, this can be done on the ‘Blocked Numbers’ page on the customer portal.

By blocking a destination here, no phones on your account will be able to call these destinations.

To set a block, select a destination from the dropdown menu and confirm by selecting ‘Block’.

If you would like to unblock a destination, selection the ‘Remove’ button beside that specific country.

In the ‘Online Account Management’, click on Credit cards tab or scroll down to the Credit Card Details section of the ‘Online Account Management’ page.

From this page you can add, removed or amended your credit card details.

If you have questions related to your payment method please contact accounts@blueface.com.

Short Code SMS (5 Digit Texts)

Blueface do not support 4/5 digit SMS therefore customers looking to text competitions such as The Late Late Show or Park by text should be advised that it’s not something available with Blueface.

We hope to be able to provide this service at some stage in the future, however, this is not something we can currently offer.