To start setting call logic, you must first set up a call flow by visiting the callflow section via the phone icon on the left navigation bar and clicking CREATE NEW CALLFLOW.

Click on create new flow to get started.

If you want the phone to ring and then let the call go to voicemail if you are not available, select the Ring element on the right and then drag the Voicemail element below.

To select a User, click on the Settings icon on the Ring element and select a User from the list. When you select the User, you may also decide to have the call ring simultaneously for more Users or in a sequence or on a loop.

To choose a voicemail inbox, click on the Settings icon on the Voicemail element, the second element that you added to the call flow, and then choose a voice mailbox.

Once the User and the voice mailbox have been added, these elements will change colour and lighten up.

Label the Call Flow with name and description and link the created Call Flow with the number (extension or PSTN) you wish to use in the Numbers section.

If you go back to the main Call Flow page, you may see the list of call flows that you added to the account and, if necessary, duplicate or edit them.