Once your device is set up as required you can check its status by navigating to the devices section. From here, you can check if your devices are connected and all your lines are up and running.

If the circle around the image of the device is blue, your device line is operating as normal. If the Line Status tab is all blue, all available lines on this particular device are active. If the phone is not connected, the circle will show pink.


Multiple Lines

If the device has more than one line, and not all lines are active, the bar will show pink. Hovering over the bar, you will be able to see how many lines are active and how many aren’t.

If you then click on the Line Status bar you will be able to see the details of each line and identify which one is not active. To better recognise which one is inactive, click on the blue edit button on the right hand side of the bar.