The Blueface Portal grants the ability to upload and select audio files to play while your customers are on hold or in a Parked position. The Custom Music on Hold feature allows you to replace the default hold music with audio of your choice, for example: company opening hours, promotions etc.

If you choose to add your own choice of music, it is recommended you select license free music as the liability lies with the account holder and not Blueface.

Updating Custom Music on Hold

From the Dashboard screen using the left hand side menu please select Account. 




Visit the Accounts tab and click the [Play] icon to reveal the Custom Music on Hold tab.



1. Available: Here you can choose from the already uploaded Audio Files to use as your Custom Music on Hold by pressing the [+] button. To preview the audio file, click the [Eye] button to the left of the [+] button. 
2. Add New Audio: Click the [Add New Audio] button to drag and drop a new audio file using the Audio Uploader. 
3. Selected: Once you have chosen an audio file via the [+] or [Add New Audio File +] button, it will now appear here. 

Recording Audio In the UC Portal

From the Dashboard screen using the left hand side menu please select Assets and Navigate to Media. 

Upon clicking the Record Audio button, a modal pop-up will open that will allow you to record their media. 

You will be asked to begin the recording (click the Start Recording button to begin)

While the recording is in progress, a sound wave is displayed in the pop-up to indicate that the input from your microphone is being received by the UC Portal.



You can click Stop Recording at any point in time.

If the you are happy with the audio file, you  can then enter a File Name: and save the audio file to the Media Assets section of the UC Portal.






You can then elect to use this audio file in other parts of the UC portal, such as the Music on Hold section of the Account page, or various elements in the Callflows page.

Please Note: If more than one audio is selected as Custom Music on Hold (as in the image above), they will play in a loop each time a caller is placed on hold. The audio file will always begin from the start.