To access call recordings, navigate to the recordings section via the assets option in the main menu.

To download call recordings, select the ‘User’ or a Group and the timeframe and click Download.


Set Up

To set up call recording you must enable it on a Users profile. Navigate to the user section and click to edit their profile.

Go to the Settings tab and click on the drop down menu for call recording and select between Never record, Always record or Optionally record.

Complete the setup by clicking on the Save button.

If you choose Optionally Record a DTMF tone is needed to activate or deactivate the Call Recording.